USU provides software and service solutions for IT and customer service management. Our solutions enable companies across the globe to respond to the shifting needs of customers and employees in today’s digitized work world. We facilitate smarter services, streamlined workflows and improved collaboration, and in so doing, contribute to the success of our customers in increasingly demanding and dynamic markets.
Founded in 1977, we have continued to pursue our growth strategy and have constantly expanded our business fields. With around 750 employees worldwide, we in the group support our customers by providing smart software and service solutions.
USU empowers companies around the world to create a completely new service experience. We assemble the expertise and wealth of experience of the best experts for IT, business processes and customer services. Our solutions help companies in all sectors to improve management of their IT and to fulfill and orchestrate service requests from customers, employees and partners in a faster, more customized, and efficient manner. The result: excellent customer experiences.
As an experienced partner, we support our customers by offering everything from strategic consulting services and conception of your projects to technical implementation and integration. Our customers benefit from professional services and managed services through to the allocation of entire project teams.
At USU, we are not only proud of our intelligent software and service solutions, but particularly of our employees’ know-how, expertise and experience. We understand our customers’ business processes and translate their needs into technology to make existing processes even more efficient, create new services and increase market success. In return, we receive recognition from our customers as well as accolades from leading analysts and industry experts.
We focus on addressing individual digital challenges. Not only do we work for, but rather with our customers. Our goal is always the success of their company. Therefore, we constantly go the extra mile and are only satisfied when our customers are.
ITSM Tool Certificate 2020
USU IT Service Management has been certified by achieving 100% of all 16 process requirements
Award for Best IT Service Management Solutions
Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices