Scrum-Master (w/d/m)

Help us transform the world of service and deliver great experiences for our customers via better workflows, collaboration, and information sharing. USU is the leading provider of software and service solutions for IT & Customer Service Management. With over 750 employees at 17 locations across the globe, we look forward to working together to create a better service world.

Are you passionate about the agile way of working and are you able to motivate teams to perform at their best? Do you enjoy tackling challenges and solving conflicts? Then apply and get to know a great team that places great emphasis on working together.

Inspiring customers together for a better service world, whether full-time, part-time or home office. Join us now!
Your Responsibilities:

As Scrum Master (f/m/d/m)

  • ... you plan and moderate Scrum events in a result-oriented way
  • ... you motivate and support the team in the organization of agile product development
  • ... you analyze and optimize the development process continuously
  • ... you identify and eliminate obstacles and conflicts
  • ... you ensure a smooth and pragmatic process
  • ... you develop methods that help the team to achieve highest performance
  • ... you make sure that the team knows the priorities and keeps the focus
  • ... you promote pair programming, knowledge transfer and organize coaching sessions
  • ... you actively contribute to an appreciative feedback and error culture
Your Skills:
  • Relevant professional experience as Scrum Master (incl. certification)
  • Agile mindset and enthusiasm
  • Strong interest in optimizing your teams with regard to product development
  • Strong communication and moderation skills
  • Great organizational skills, structured way of working and high performance skills
  • Empathy and the ability to deal with resistance
  • Knowledge of other frameworks, e.g. Kanban, SAFe and Management 3.0 is an advantage
  • Very good knowledge of German and English
Our benefits:
  • Individual training in the continuing education program U Step Up!
  • Mentoring program and individual onboarding plan for new employees as well as an introductory event
  • Flexible working hours, sabbaticals, open doors and flat hierarchies
  • Company car also for private use
  • 30 days vacation per year + various special holidays
  • Support for occupational disability insurance
  • Accident insurance
  • Discounted membership in company fitness program
  • Bonuses for the recruitment of new employees
  • Coporate Benefits
  • USU bistro with discounted lunch offer
  • Free water, coffee, tea & fruit
  • Sufficient parking space
  • Parking garage and charging stations for electric vehicles
  • Partnership-based cooperation