Solution Sales Engineer / Presales (w/d/m) IT Service Management

Help us transform the world of service and deliver great experiences for our customers via better workflows, collaboration, and information sharing. USU is the leading provider of software and service solutions for IT & Customer Service Management. With over 750 employees at 17 locations across the globe, we look forward to working together to create a better service world.


You inspire customers with your technical expertise and are passionate about presenting our ITSM solution to customers. You are the point of contact for interested parties with technical added value. As a sales enabler, you share your positive, solution-oriented energy with customers and your team.

Together we inspire our customers for a better service world. Join us now!

We have exciting tasks for you:

  • You will actively promote the sale of our IT Service Management (ITSM) solution USU Service Management.
  • At customer meetings with sales colleagues and at trade fairs, you will convince interested parties of the technical benefits of our ITSM solution.
  • You will impress demanding customers in our Proof of Concepts (PoC) through the targeted preparation of customer requirements in our application.
  • You will work closely with our Bid Management team on technical issues relating to tenders

What you bring with you:

  • A successfully completed degree in computer science, business informatics or comparable professional training.
  • Know-how in the areas of IT service management and ideally knowledge of ITIL.
  • A feel for customer requirements and an engaging manner.
  • Business fluent in German and confident in written and spoken English.

Our Benefits:

  • Individual Development in our Advanced Training Program U Step Up!
  • Sponsorship Program and individual Employee orientation plan and a groupwide Onboarding event
  • USU-Bistro with reduced offers for lunch
  • Accident insurance
  • Bonus for employee recommendation
  • Benefit for your Retirement arrangement and disability insurance
  • Company car for private purposes
  • 30 days vacation annually + special leave
  • employee discounts
  • Water, Coffee, Tea & fruits are free of charge
  • Flexible working hours, Sabbaticals and open Doors
  • Familiar working atmosphere