Working student in IT customer service (f/m)

Help us transform the world of service and deliver great experiences for our customers via better workflows, collaboration, and information sharing. USU is the leading provider of software and service solutions for IT & Customer Service Management. With over 750 employees at 17 locations across the globe, we look forward to working together to create a better service world.

Your heart beats for agile and reliable IT services. As a smart thinker, you manage to keep a clear head even in stressful situations. The experts at our customers appreciate you as a close IT partner. So that you can always give your best, we encourage and challenge you and offer you an individual working environment.

Inspiring customers together for a better service world. Join us now!

We have exciting tasks for you:

  • You support the team in the area of data integration and technical incidents & services.
  • You support our team in the daily business around our customer service platform.
  • You configure interfaces between applications, directly or with the help of different integration platforms.
  • You act by phone, email or remote access - in German and also in English.
  • You work closely with the Operations and Development teams.
  • You share your knowledge in our knowledge database for optimal customer self-service.

Your qualifications:

  • You are studying (business) computer science, data science or a comparable field of study.
  • You have a good understanding of relational databases and database technologies such as MS SQL, Oracle, MariaDB and SQL as a query language.
  • Your English skills are solid in written and spoken.
  • You have already gained experience with other selected technologies: Apache/Tomcat, Weblogic, Java, PHP, Python and others.
  • You bring (good) knowledge in SQL and/or REST/ SOAP.
  • A pronounced curiosity about IT topics is part of your nature and you like to learn something new.

Our Benefits:

  • Individual Development in our Advanced Training Program U Step Up!
  • Sponsorship Program and individual Employee orientation plan and a groupwide Onboarding event
  • USU-Bistro with reduced offers for lunch
  • Accident insurance
  • Bonus for employee recommendation
  • Benefit for your Retirement arrangement and disability insurance
  • 30 days vacation annually + special leave
  • employee discounts
  • Water, Coffee, Tea & fruits are free of charge
  • Flexible working hours, Sabbaticals and open Doors
  • Familiar working atmosphere