Events & Webinars

Stay in touch - Meet USU experts at events and in our virtual formats
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How AI-Powered Knowledge Management Boosts Customer Service

Artificial Intelligence has been a buzzword for a long-time, and new business use cases continue to pop up. AI is now gaining momentum with Knowledge Management solutions to enable organizations to work…
📍︎ Online
Webinar live

Exploring the Gartner MQ for SAM Managed Services

In a rapidly shifting business economy, Software Asset Management (SAM) is a prime business focus. The Gartner Magic Quadrant for SAM Managed Services highlights the increasing strategic value of SAM.…
📍︎ Online
Webinar live

The Ultimate Guide to SAP Fiori

The release of SAP Fiori will permanently change the way your company works, having already initiated a process called "the fiorization" of entire business processes. Supported by several tools and guides,…
📍︎ Online

Webinars on Demand

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Webinar on Demand

Find Your Inner Rihanna: How to Make Your ITAM Program Shine Like a Diamond

It’s no secret that Software Asset Management can save millions in software costs and non-compliance fees, but how do you make your ITAM program shine to the larger organization?Over the course of several…
📍︎ Online
Webinar on Demand

Knowledge Management for Customer Service

Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies…
📍︎ Online
Webinar on Demand

Adapting to Hybrid Work: Expand Knowledge Management Across Your Organization

As many companies now offer a mix of in-office, hybrid, and fully remote working options, the ability for employees to share information with each other quickly and asynchronously is more critical than…
📍︎ Online

💬︎ Insights

Report

Gartner Report

Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices