IAITAM ACE 2022 - Peace, Love and Asset Management
If you are heading to Las Vegas, stop by our booth #27 for in-person demos and a chance to win an iRobot® Roomba® with a little luck.
And also, come join our session on the importance of IT…
Events & Webinars
Stay in touch - Meet USU experts at events and in our virtual formats
Events & Webinars
Virtual SAM User Group Meeting
We would love to meet you in our virtual SAM User Group Meeting on May 18. This meeting will be an open Q&A session about the new release of our USU Software Asset Management solution. It is…
Effortless SaaS Optimization - What you need to know
If you are like most organizations you are likely overpaying for software licenses - by a lot!
Learn from SAM veteran, Robbie Plourde, as he walks through real customer use cases on how to manage…
Get your Knowledge Management booster!
Employees have adapted to a new way of working. Attitudes toward automation and AI to enable the new world of work have also evolved. Organizations need to advance their Knowledge Management…
Join Us at the #1 Customer Contact Week Las Vegas
We can’t wait to be back! Tyra Banks, supermodel turned super businesswoman, will be kicking off Customer Contact Week this June along with an incredible speaker line-up.
Join us at CCW and stop by…
On Demand
SAM Launch Day
We are excited to show you the latest release of our USU Software Asset Management solution.
Our mission is to create real SAM tools for real IT people. Our development team has been working hard to…
Proven Strategies to Build an Omnichannel KMS that Actually Work
The rapid transition to hybrid and remote workforces will permanently impact the way organizations share information. Now more than ever, companies rely on omnichannel knowledge management solutions…
The Biggest Microsoft O365 Changes You Need to Understand for 2022
Last month Microsoft announced big changes on the horizon for 2022. While the biggest buzz is certainly around the up to 25% price increase for O365, there are several crucial license management…
2021 Essential Guide for Selecting the Right SAM Tool
So, it’s crucial to identify tool requirements and roadmap your SAM program goals long before implementing a tool. If you haven’t considered all this yet, you’re not alone.
According to Gartner®: “…
Supercharge Results with A Data-Driven Approach to Knowledge Management
To maximize the value of your Knowledge Management investment, you’ll need to track KPIs through analytics and reporting. It’s important that your KM solution can easily adapt to your requirements…
Tips & Tricks to Maximize Software ROI
Whether you’re starting to think about how to cut software costs, or your organization has an existing initiative with limited resources, there are simple actions you can take right now to move…
Exploring the Gartner MQ for SAM Managed Services
In a rapidly shifting business economy, Software Asset Management (SAM) is a prime business focus. The Gartner Magic Quadrant for SAM Managed Services highlights the increasing strategic value of SAM…
5 Simple Steps to Evolve Your Contact Center from SharePoint
If you use SharePoint for your contact center, you’re likely aware of its constraints for offering agents efficient, consistent omnichannel support. Sharepoint lacks the functionality and agility…
How AI-Powered Knowledge Management Boosts Customer Service
Artificial Intelligence has been a buzzword for a long-time, and new business use cases continue to pop up. AI is now gaining momentum with Knowledge Management solutions to enable organizations to…
The Ultimate Guide to SAP Fiori
The release of SAP Fiori will permanently change the way your company works, having already initiated a process called "the fiorization" of entire business processes. Supported by several tools and…
From Adobe to Zoom
The past year has brought changes to many companies that would have normally taken the market years to adopt. Some even call it a revolution. A large part of the workforce was sent to work from home…
SAM Digital Café: Your topics, your challenges
Our SAM Digital Café is an online format that puts your questions on Software Asset Management first.
Find Your Inner Rihanna: How to Make Your ITAM Program Shine Like a Diamond
It’s no secret that Software Asset Management can save millions in software costs and non-compliance fees, but how do you make your ITAM program shine to the larger organization?Over the course of…
Knowledge Management for Customer Service
Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different…
Adapting to Hybrid Work: Expand Knowledge Management Across Your Organization
As many companies now offer a mix of in-office, hybrid, and fully remote working options, the ability for employees to share information with each other quickly and asynchronously is more critical…
SAP Authorization Management: Cut your costs: Deactivate inactive users & reduce sap license fees
Every year, SAP audits its customers’ systems and calculates the user-specific license fee based on the collected data. Many companies prefer to leave SAP users active when in doubt, however, out of…
Create Exceptional CX with Salesforce and Knowledge Management
As the market-leading CRM, Salesforce is an excellent tool for organizations looking to create a seamless customer journey.
However, your organization may need a more agile and comprehensive solution…
Best Practices for Knowledge Base Writing
Once you learn it, you can create Knowledge Base articles that people will read willingly and use easily. You'll also avoid the drawbacks of poorly written articles: agent frustration, poor customer…
3 Industry KM Use Cases to Improve Customer Service
As more organizations transition to a hybrid workforce, an AI-powered knowledge management solution is more vital than ever. Learn how to overcome customer service challenges such information…
Build a Decision Tree in 20 Minutes
Decision Trees are flowcharts for visualizing a decision-making process and charting a path to the optimal outcome. Long used in data science, decision trees are now being applied in customer service…
S/4HANA & Digital Access: Mastering the SAP® Licensing Challenge
According to current surveys, 80% of SAP customers have either already transitioned to SAP S/4HANA, are in the process of doing so, or are planning a migration.
SAM Best Practices: How to Lower Costs for Your SaaS Applications
With the current shift from on-premises software to SaaS, many midsize and large companies are facing the same challenges: an array of SaaS providers, a lack of transparency of usage within the…
Container Discovery & IBM Cloud Paks
Container discovery and hybrid cloud storage delivers agility, mobility, and operational efficiency. IBM has taken a new, more flexible approach to licensing with its Cloud Paks.
New technologies…
USU Strategy Xpert Talk
Everything as a Service – Digitalization is the Disruptor of Customer Experience
Over the past decade, digital transformation has changed and reinvented how companies do business and…
Best Practices for Implementing a Knowledge Base
Sr. Technical Writer Clint Rodenfels demonstrates actionable tips on how you can avoid common roll-out mistakes while implementing a Knowledge Management platform so you can get to production faster.
Exit with Success! How to end your Oracle ULA without unnecessary costs.
Even Unlimited License Agreements (ULA) are not forever. So how do you get out of your contract? Oracle Unlimited License Agreements are not as unlimited as they seem. But often Oracle customers only…
SAM of the Future
The demands on modern IT have become increasingly complex, and not just because of Corona. Software asset management must reliably ensure quality, high availability and agility.
Leading analysts…