SLM - Service Level Monitor

You will learn how to correctly interpret SLM dashboards on the web GUI and manage service levels, as well as how to make corrections and perform monitoring. Furthermore, you will learn how to set up SLMβ€―reporting.

Training is carried out on the ZIS system.

Hardware requirements: bring your own device; RDP connection to the Azure cloud (we will send you a link to test the connection in advance)

Prior knowledge: not required
DateLocationLanguageMax. Participants
Virtual Classroom (Germany)German24Book now

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Gartner Report

Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices