In this course, you will learn how to work with incidents and problems in different roles.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface.
- You learn how to handle and close incidents and problems
- You will learn how to deal with master incidents
- You will learn how to use model tickets
- Important master data for the Incident and Problem processes
Prior knowledge:
- PC skills
Target group:
- Process owner for Incident & Problem Management