USU Service Management: Incident & Problem Manager

In this course, you will learn how to work with incidents and problems in different roles.

Content/Learning Objectives:
  • Learn how to use the USU Service Management interface.
  • You learn how to handle and close incidents and problems
  • You will learn how to deal with master incidents
  • You will learn how to use model tickets
  • Important master data for the Incident and Problem processes
Prior knowledge:
  • PC skills
​​​​
Target group:
  • Process owner for Incident & Problem Manager
Classes
Date Location Language Max. Participants
8 Jun 2022 Virtual Classroom (Germany) German 6 Book now