USU Enterprise Service Management

Build an intelligent digital workplace

Expand your Digital Services beyond IT

USU Enterprise Service Management is a customizable software solution based on the same technology as USU IT Service Management (ITSM) meaning familiar tools and methods from ITSM can be used throughout your entire company.

According to a 2019 IDG study, 90 percent of respondents agreed that the principles of standardized and automated IT services can be easily transferred to other business processes. Enterprise Service Management offers the opportunity to bring order and consistency to administration, customer service and technical service and to drive digitalization and automation. With USU Enterprise Service Management, you can either optimize individual service areas or use the software as a centralized solution across departments.

Digitalization drives Enterprise Service Management

Enterprise Service Management
White Paper

IT service management from the cloud

Most IT service management tools are also available in the form of software as a service (SaaS) from the cloud.

Plug-and-play or customized

We deliver a range of out-of-the-box features, so you can get started right away. But, our software can also be customized to match your individual requirements with options that help you to fully customize and integrate the solution.

Workflows & automation

Customize existing processes yourself or create new digital processes

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Configuration & Customizing

Customize the user interface, data model and roles/rights

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Integration & APIs

Securely integrate USU Enterprise Service Management into your IT systems and connect to third-party systems

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Use cases in non-IT service management

Employee self-service

Make all internal services available to employees in one portal

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Customer self-service

Enable customer service requests to be handled 24/7

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Knowledge management

Improve the quality of your services with active knowledge management

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Axpo WZ-Systems AG

Axpo WZ provides customized mobile, radio relay and fixed network solutions for crisis-proof data communications. The company’s services cover everything from conceptual design to project planning, realization, construction, maintenance and operation with 24/7 support. AXPO uses USU Enterprise Service Management to digitize its mission-critical operating processes for its communication infrastructure.

Stadtwerke Leipzig

Stadtwerke Leipzig's remit is evolving from traditional core services - gas, water, electricity - to a digital multiservice provider with a wide range of services from basic digital infrastructure for door-to-door supply to e-mobility. These include, for example, billing for utility services based on individual consumption in multi-tenant properties (submetering), or billing for electricity refueled at public e-pumps. USU Enterprise Service Management ensures digital mapping and standardization of all these quote, order and handling processes in a central tool, integrated with existing IT systems.

International energy group

An international petroleum and energy group uses USU Enterprise Service Management to provide commercial and technical services for its service station network. This includes managing the service station stores, eliminating incidents in technical service station operations and monitoring compliance with group specifications by the independent lessees.

Hamburg Süd

Hamburg Süd is one of the leading providers in international sea transport and offers not only shipping from port to port, but complete door-to-door logistics solutions from a single source. USU Enterprise Service Management is used to digitize service processes in IT, HR and facility management.

USU is an international market leader

Forrester Research evaluated 15 internationally used software tools in the "Forrester Wave™: Enterprise Service Management, Q4 2019" report and ranked USU as a "leader."

Our customers in the area of Enterprise Service Management

All customers
Axpo Services AG / Axpo WZ-Systems AGEDAG Engineering GmbHEni Austria GmbH
Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KGStadtwerke Leipzig
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The flexible and scalable solution from USU enables us to digitize service processes according to our needs throughout the value chain.

René Oester, CEO Axpo WZ

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In USU, we have found a partner who works with us to digitize the management of these services from A-Z, thus ensuring efficient execution.

Uwe Fischer, Head of Information Management, Stadtwerke Leipzig

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The USU solution supports us in taking a holistic view of our services and implementing them as part of digitization.

Jose Silva, Manager IT Enterprise Service Portfolio, Hamburg Süd

Get Started with ESM Today

Learn how USU can help you build a next-generation digital business with our ESM solution.