Exceptional service calls for exceptional knowledge
Positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, itβs critical to maintain a single source of truth.
Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need β when, where and how they need it.
The USU predictive knowledge management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.
USU Knowledge Management
USU Knowledge Management
Knowledge Management for IT
Professional knowledge management in for IT services
Knowledge Management for Customer Service
Deliver exceptional customer service in every channel
Knowledge Management for Enterprise Services
Intelligently deliver knowledge throughout your company
Chatbots
Faster, more personal, and more efficient service
Voicebots
Meet your new team of digital service agents: Alexa, Siri and Google Home
Professional Services
Harness the full potential of your knowledge management solution
Benefits
White Paper
Next Generation Chatbots
Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
White Paper
Using Decision Trees in Customer Service
Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.
Smart businesses use USU Knowledge Management
All customers
Boost efficiencies with predictive Knowledge Management
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