USU IT Service Management

Plan, deliver, and manage your IT services with ease

Effectively manage your IT services with a proven all-in-one solution

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.

Overview of USU IT Service Management

Achieve your goals with USU ITSM
Take service management to the next level
Attain end-to-end automation
Close functional ITSM gaps
Consolidate systems
Conquer complexity
Read customer stories

USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.

Markus Bacher, Head of IT Operation, Post CH AG

Your benefits
Increased efficiency
Lowered service costs
Automated service processes

Made in Germany, top around the globe: USU ITSM

USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

Let our high-performance solution fuel your success

Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools.

Read customer stories

USU’s low-code/no-code solution is among the strongest in this evaluation.

The Forrester Wave™, Enterprise Service Management, Q4 2019

Hit the ground running with plug-and-play or customized options

We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.

Workflows & Automation

Configuration & Customizing

Integration & Interfaces

Stay flexible — no matter your operating model

On-premises solution

Operate USU ITSM in your data center — we’ll help you with implementation

SaaS solution

Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution

White Paper

The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
White Paper

The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
White Paper

The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Smart Businesses use USU IT Service Management

See more customers
ALTE LEIPZIGER Lebensversicherung a.G.AOK NordostARBURG GmbH + Co KG
AVISTA Corp.Axians ICT Austria GmbHAxpo Services AG / Axpo WZ-Systems AG
BIT BW (IT Baden-Württemberg)BMW AGBaloise Group / Basler Versicherung AG
BayWa IT GmbHBayerische VersorgungskammerBechtle AG
Bundesagentur für ArbeitC&A Services GmbH & Co. OHGCommon Sense Consulting GmbH
Comramo KID GmbHConcordia Versicherungs-Gesellschaft a.G.DATAGROUP SE
DEVK Allgemeine Versicherungs-AGDeutsche Leasing AGDeutsche Telekom IT GmbH
Deutsche Telekom Technik GmbHEDAG Engineering GmbHEMAG Gruppe
ENAV S.p.A.EWERK Group (EWERK Digital GmbH)Eni Austria GmbH
Ferrovie dello Stato Italiane SpA (FS Technology)Festo SE & CO. KGFiducia & GAD IT AG
Finance Elements GroupGISA GmbHHALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KGHamburger Hochbahn AGHansgrohe SE
IAV GmbHINAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul LavoroIT Consult Halle GmbH
Jungheinrich AGKantonspolizei ZürichKlinikum Nürnberg
Komm.ONE AöRLVM Landwirtschaftlicher Versicherungsverein Münster a.G.Landratsamt Bodenseekreis
Lanxess Deutschland GmbHMAHLE International GmbHMEF -  Ministero dellEconomia e delle Finanze
MTU Aero Engines AGMainova AGMed-Lab medizinische Dienstleistungs GmbH (Labor Staber)
Müller Holding Ltd. & Co. KGOetker Daten- und Informations­verarbeitung GmbH & Co. KG (OEDIV)Open Grid Europe GmbH
Pilz GmbH & Co. KGPost CH AG - Die Schweizerische PostPoste Italiane S.p.A.
RUAG DefenceRobert Bosch GmbHRolls-Royce Power Systems AG
S&T AGSIG Information Technology GmbHSilhouette International Schmied AG
Stadt KölnStadtverwaltung GrevenbroichStuttgarter Versicherung Holding AG
T-Systems Austria GesmbHTRUMPF GmbH & Co. KGTechnisches Finanzamt Berlin
Thyssengas GmbHWilhelm Böllhoff GmbH & Co. KGgkv informatik GbR
ver.di Vereinte Dienstleistungs­gewerkschaft

Want to learn more about our USU IT Service Management solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!