USU Knowledge Management

Boost your efficiency with predictive knowledge management

Exceptional service calls for exceptional knowledge

Positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, it’s critical to maintain a single source of truth.

Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.

The USU predictive knowledge management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.

USU Knowledge Management


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Fewer documents
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Faster training time
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Higher First Contact Resolution Rate
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Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
White Paper

Using Decision Trees in Customer Service

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

Smart businesses use USU Knowledge Management

All customers
Cable & Wireless CommunicationsColony BrandsDeutsche Telekom / T-Systems Enterprise Services GmbH
E-470Morneau ShepellNational Association of Tax Preparers
Nautilus OticonResMed Inc.

Boost efficiencies with predictive Knowledge Management

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