USU Self-Service Management

Improve your services with automated digital workflows

Automate your Services with USU Self-Service Solutions

The bar for customer service has never been higher and your customers and employees expect exponentially more today. This means solving their own issues quickly, without phone calls or shoulder taps. Your customers and employees want a simple, flexible solution for their requests — delivered on-demand, where and when they need it.

USU’s Self-Service Management solutions enable you to automate your company’s service workflows and empower your customers and employees:

  • To easily access information
  • Quickly submit service requests
  • Perform routine tasks such as form submissions, making reservations, and making bookings

Overview of USU Self-Service Management

Your benefits

0%
increase in productivity
0%
fewer IT tickets
0%
higher First Contact Resolution rate
White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.

Smart Businesses use USU Self-Service Management

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ALTE LEIPZIGER Lebensversicherung a.G.AOK NordostARBURG GmbH + Co KG
AVISTA Corp.Axians ICT Austria GmbHAxpo Services AG / Axpo WZ-Systems AG
BIT BW (IT Baden-Württemberg)BMW AGBaloise Group / Basler Versicherung AG
BayWa IT GmbHBayerische VersorgungskammerBechtle AG
Bundesagentur für ArbeitC&A Services GmbH & Co. OHGCommon Sense Consulting GmbH
Comramo KID GmbHConcordia Versicherungs-Gesellschaft a.G.DATAGROUP SE
DEVK Allgemeine Versicherungs-AGDeutsche Leasing AGDeutsche Telekom IT GmbH
Deutsche Telekom Technik GmbHEDAG Engineering GmbHEMAG Gruppe
ENAV S.p.A.EWERK Group (EWERK Digital GmbH)Eni Austria GmbH
Ferrovie dello Stato Italiane SpA (FS Technology)Festo SE & CO. KGFiducia & GAD IT AG
Finance Elements GroupGISA GmbHHALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KGHamburger Hochbahn AGHansgrohe SE
IAV GmbHINAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul LavoroIT Consult Halle GmbH
Jungheinrich AGKantonspolizei ZürichKlinikum Nürnberg
Komm.ONE AöRLVM Landwirtschaftlicher Versicherungsverein Münster a.G.Landratsamt Bodenseekreis
Lanxess Deutschland GmbHMAHLE International GmbHMEF -  Ministero dellEconomia e delle Finanze
MTU Aero Engines AGMainova AGMed-Lab medizinische Dienstleistungs GmbH (Labor Staber)
Müller Holding Ltd. & Co. KGOetker Daten- und Informations­verarbeitung GmbH & Co. KG (OEDIV)Open Grid Europe GmbH
Pilz GmbH & Co. KGPost CH AG - Die Schweizerische PostPoste Italiane S.p.A.
RUAG DefenceRobert Bosch GmbHRolls-Royce Power Systems AG
S&T AGSIG Information Technology GmbHSilhouette International Schmied AG
Stadt KölnStadtverwaltung GrevenbroichStuttgarter Versicherung Holding AG
T-Systems Austria GesmbHTRUMPF GmbH & Co. KGTechnisches Finanzamt Berlin
Thyssengas GmbHWilhelm Böllhoff GmbH & Co. KGgkv informatik GbR
ver.di Vereinte Dienstleistungs­gewerkschaft

Automate and improve your services

Learn more about our solutions first-hand: