Resources Content for Smart IT & Customer Service Management

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.

See results of USU’s 202 Chatbot Study showing the role of chatbots in customer service. Chatbots are seen as a must-have service channel, but…

The challenges, solutions, and savings potential of hybrid cloud infrastructures

This Smart Guide will serve as a blueprint for building and launching your chatbot project. We’ll guide you step by step to save time and cover…

Chatbots and virtual assistants (Vas) offer important communication and support channels for customers and employees. While not a replacement for…

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical…