Field service scheduling

Automatically schedule all resources needed for field service

Our field-service feature lets you automate assigning resources needed for your IT field service. It provides you real-time support when you plan appointments and trips. Respond to unexpected incidents and avoid costly delays thanks to our feature’s automated assignment planning. Based on VISITOUR technology from FLS GmbH, the field-service feature also monitors all available resources and needs and calculates the optimal use of your resources — whether in service or logistics.

data hub connectors

You benefit by

Planning appointments and trips for your service technicians in real time considering all criteria thanks to AI-based methods
Using real-time traffic data and speed profiles based on the time of day and individual road conditions
Predictively calculating the service time and intelligently predicting the duration of visits and trips
Improving punctuality and adhering to schedules while taking into account customers’ wishes, restrictions, and strategic targets
Reducing costs and increasing efficiency in your field service