We take the next step for your company's success - with the concentrated USU power for the best service experience. Benefit from leading solutions in IT monitoring and IT & Customer Service Management!
With our IT & Business Service Monitoring solution, master the fine art of business-focused IT quality and risk management. Use our solution to keep an eye on all individual business service components and their dependencies. Our solution also flexibly and automatically monitors your complex hybrid IT environment and non-IT services in real time while ensuring availability and performance.
This solution not only gives you the ability to respond quickly to problems and outages, it can also anticipate and prevent errors and SLA violations from occurring in the first place.
You need high-performance business service monitoring to easily detect errors and their effects. Our root cause analysis and impact analysis tools will do just that. Use root cause analysis to accurately trace errors or outages to their source and easily locate the faulty component.
Use impact analyses to clarify service dependencies and obtain a visual overview of sub- and top-level services impacted by a component failure. Impact analyses also show you the links between the individual objects, and it comes with a simulation feature to identify potential effects caused by disruptions or changes to dependent services. You have the advantage of identifying any impacts to existing service level agreements (SLAs) upfront, so you can take this into account.
Avoid service level agreement (SLA) violations by monitoring compliance in real time. The system automatically triggers an alert when defined threshold values are exceeded, showing you which service is impacted and what is causing the problem. The system supports freely definable service times and considers specific holiday calendars as well as company-specific maintenance intervals. An extensive repertoire of templates ensures that your reporting covers all your monitoring needs.
Your IT usage is dynamic fixed, so why shouldn’t your IT monitoring system be dynamic? Our AI-enabled assistant uses self-learning algorithms to continually calculate and adjust thresholds based on your historic data. This approach improves alarming quality and early anomaly detection, so you can focus on your core tasks.
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Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices