Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes 

LeuTek is now USU – Same Expertise. Same People. New Name.

We take the next step for your company's success - with the concentrated USU power for the best service experience. Benefit from leading solutions in IT monitoring and IT & Customer Service Management!

IT & Business Service Monitoring

With our IT & Business Service Monitoring solution, master the fine art of business-focused IT quality and risk management. Use our solution to keep an eye on all individual business service components and their dependencies. Our solution also flexibly and automatically monitors your complex hybrid IT environment and non-IT services in real time while ensuring availability and performance.

This solution not only gives you the ability to respond quickly to problems and outages, it can also anticipate and prevent errors and SLA violations from occurring in the first place.

Business Service Monitoring dashboard

Root cause analysis

You need high-performance business service monitoring to easily detect errors and their effects. Our root cause analysis and impact analysis tools will do just that. Use root cause analysis to accurately trace errors or outages to their source and easily locate the faulty component.

Root cause analysis dashboard

Impact analysis

Use impact analyses to clarify service dependencies and obtain a visual overview of sub- and top-level services impacted by a component failure. Impact analyses also show you the links between the individual objects, and it comes with a simulation feature to identify potential effects caused by disruptions or changes to dependent services. You have the advantage of identifying any impacts to existing service level agreements (SLAs) upfront, so you can take this into account. 

Root cause analysis dashboard

Selected features

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360° view of all your IT operations
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Always current: Service structures updated automatically
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Drill-down functionality within service structures
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Multiclient dashboards with all relevant additional information
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Integrated alerts
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Simulation of maintenance scenarios

Service level monitoring

Monitoring SLAs in real time

Avoid service level agreement (SLA) violations by monitoring compliance in real time. The system automatically triggers an alert when defined threshold values are exceeded, showing you which service is impacted and what is causing the problem. The system supports freely definable service times and considers specific holiday calendars as well as company-specific maintenance intervals. An extensive repertoire of templates ensures that your reporting covers all your monitoring needs.

Dashboard Service Level Monitoring

Selected features

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Real-time calculation of service level availabilities
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Freely definable service times with consideration of holidays and planned maintenance times
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Trace changes in the service structure
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Audit-compliant correction and commenting of service level reports
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Multiclient dashboards
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Alarms triggered when thresholds are exceeded
White Paper

White Paper: IT Service Alerting

Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a system after an outage.
White Paper

Ticket Correlation

Read in our solution paper how our solution can help you with this problem and how you can save a lot of effort and costs.

Smart Businesses use Service Monitoring

See more customers
ARD ZDF Deutschlandradio BeitragsserviceARZ Allgemeines Rechenzentrum GmbHAllianz
Allianz Technology SEAtos IT Services GmbHBKW Energie AG
BMW AGBaloise Group / Basler Versicherung AGCREALOGIX BaaS GmbH & Co. KG.
CommerzbankContinentalDB Systel GmbH
DEKRADEVK Allgemeine Versicherungs-AGDSV Gruppe
Deutsche BundesbankDeutsche Telekom / T-Systems Enterprise Services GmbHDeutsche Telekom Technik GmbH
EnBWFIZ KarlsruheFesto SE & CO. KG
Fiducia & GAD IT AGFinanz InformatikFinanz Informatik Technologie Service
Gothaer Systems GmbHHSCB TrinkausHannIT - Hannoversche Informations­technologien
Hannover Rck SEHansgrohe SEIT-Dienstleistungs­zentrum Berlin
ITERGO Informations­technologie GmbHITSCare IT-Services für den Gesundheitsmarkt GbRJungheinrich AG
KNV GmbHKommunales Rechenzentrum Niederrhein (KRZN)LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
Land SalzburgLandesbank Baden-WürttembergMHK Group
MieleNord LBODDO BHF
OTTO GroupPERI GmbHProvinzial
RaiffeisenRhein Energie AGS&T AG
SCHWENK Zement GmbH & Co. KGSIX GroupSchwarz IT KG
Signal IDUNA Vereinigte Lebensversicherung AGSopra Financial Technology GmbHStuttgarter Versicherung Holding AG
SwisscomSyntax Systems GmbH & Co. KGTechniker Krankenkasse GmbH
VPV VersicherungenVolkswagen AGWMF
Wüstenrot & Württembergische AGcentrisdataport
endicaequensWorldlinegkv informatik GbR
s.OlivertobaccolandÖsterreichische Rundfunksender GmbH & Co KG

Want to learn more about our Service Monitoring solution?

Let us share our solution with you — at your convenience and with no obligation — in person or online.