We take the next step for your company's success - with the concentrated USU power for the best service experience. Benefit from leading solutions in IT monitoring and IT & Customer Service Management!
Umbrella Monitoring is our fully integrated unified monitoring solution that lets you monitor your IT operations all at once. It helps you quickly and precisely identify issues relevant to your customers, from end-user devices and applications to infrastructure and databases — all in real time and with minimal effort.
Umbrella Monitoring features numerous standardized interfaces to your existing systems and practice-proven event correlation, as well as giving you dashboards and extensive options for analysis and reporting — all in real time.
For automated monitoring, you can connect an existing ITSM suite to our solution.
Cut your operating and system support costs, and end the ticket avalanche while minimizing the risk of system disruptions and compliance violations.
Monitoring solutions often run in isolation from one other, so they typically don’t recognize relationships across systems. Our IT Service Optimization solution recognizes, displays, and evaluates system relationships and creates a single ticket for the right department to handle the issue. This reduces the effort and number of tickets at your company, shortens processing times, and cuts costs.
By selecting USU, we’ve chosen an expert partner that offers both a widely established practical solution and the necessary technical expertise. The ZIS monitoring solution provides us with the basis to effectively and proactively monitor our complex IT infrastructure throughout the company — all from a single source.
Let us share our solution with you — at your convenience and with no obligation — in person or online.
Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices