The bar for customer service has never been higher and your customers and employees expect exponentially more today. This means solving their own issues quickly, without phone calls or shoulder taps. Your customers and employees want a simple, flexible solution for their requests — delivered on-demand, where and when they need it.
USU’s Self-Service Management solutions enable you to automate your company’s service workflows and empower your customers and employees:
Innovative solutions for IT support
Actively introduce knowledge into your customer’s world
Boost employee productivity with automation and self-service
Keep customers happy with easy, intuitive self-service
Faster, personal, and more efficient service
Meet your new team of digital service agents: Alexa, Siri and Google Home
Harness the full potential of your knowledge management solution
Keep customers happy with easy, intuitive self-service
Meet your new team of digital service agents: Alexa, Siri and Google Home