Workflows & Automation
Model and implement the desired workflows for all IT and enterprise service management processes, such as service request management, change management, IT financial management, asset management, contract management, and supplier management, as well as many more. Customize the standard workflows included in the scope of delivery and add any other workflows. The graphical process modeling is based on the standard BPMN 2.0.
In addition to manual tasks, configure automatic system tasks as process step and use them to automate processes so they run independently without having to manually intervene. Integrate these system tasks with third-party systems to automate processes across systems.
You benefit from
Mapping of any process sequences
Cross-system process automation
Process lifecycle to support development, testing, and going live
Extensive library of process modules for quickly developing your own processes
Defining measuring points and intervals for process analysis and optimization