Everything in Sight:
360° View of Business Services

The success story of s.Oliver Bernd Freier GmbH & Co. KG began in 1969 with the opening of the first retail store in Würzburg. Within a few decades, the company became a leading European fashion and lifestyle company offering products for the whole family.

Nine product lines are each turned into twelve collections every year by various design teams. In total, the company currently manages 205 proprietary stores and 351 stores together with partners and is represented in 2,864 shops and on 3,883 m2.

s.Oliver was looking for an efficient solution for an “umbrella system” and the monitoring of its business services. In December 2012, s.Oliver chose to meet these requirements by adopting LeuTek GmbH’s ZIS system.

The project focused on integrating the existing varied monitoring landscape for a central view of IT. The transparent mapping and monitoring of s.Oliver’s business services was performed on this basis. Integrated analyses, such as root-cause and impact analyses, result in faster troubleshooting. Thanks to ergonomic dashboards, business and IT users are shown a clear representation of the issues relevant to them.

Compliance with the agreed SLAs is monitored in realtime and shown in corresponding reports. The overall monitoring process is rounded off by a central warning system, including escalation management.

The transparency achieved by this project in combination with the monitoring solution from LeuTek GmbH now allows s.Oliver to act proactively and ensure high-quality services.

With LeuTek GmbH’s ZIS system, we created a central and transparent view of our services within a short space of time, which enables us to identify faults early and thus considerably increase service availability. We were very impressed by the cooperation with LeuTek.

Marius Strassberger,
Manager of IT Services Projects


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