USU wins US financial services provider as new customer
Multinational investment bank selects USU’s Knowledge Center for customer service.
News
Aspera named a Challenger in 2020 Gartner Magic Quadrant for SAM Tools
For the third consecutive year, Aspera is recognized by Gartner for its completeness of vision and ability to execute for its flagship SAM product SmartTrack.
How to Minimize Service Costs
Current LeuTek white paper suggests reduced ticket costs in the six-digit range with upstream ticket correlation.
Aspera Wins $1 Million SaaS and Services Contract with US Insurance Company
Aspera met the customer’s goals of compliance for 35,000 devices and integration with ServiceNow ITSM system.
Aspera earns SAP LICENSE MANAGEMENT CERTIFICATION from ITAM REVIEW
LicenseControl for SAP receives independent verification of its SAP license management features.
USU Launches New Platform for Data-Driven Customer Service
Unymira, a division of the USU Group, has launched Knowledge Exchange, a new customer success platform for collaboration, best practices, off-the-shelf templates and AI-powered optimization for its products.
New Industry Trade Association: Aspera Joins the ITAM Forum
Aspera, the world's leading provider of Software Asset Management (SAM) solutions and services, and part of the USU Group, has joined the industry trade association, the ITAM Forum.
USU integrates AI-based Field Service planning into service management
Thanks to the AI-based technology from the new USU partner FLS, USU’s Valuemation product suite provides optimized tour planning for Field Service employees. Numerous criteria are taken into consideration and adjusted in real time if unexpected events arise.
USU achieves new records
USU achieves new records - USU Group generates strong sales growth and even higher increase in profit in first quarter of 2020
Unymira Featured in Special Report on Knowledge Management
Unymira, a division of Aspera Technologies Inc., and CCW Digital, a division of the IQPC Customer Management Practice jointly announce the release of a new report on knowledge management in the contact center and customer service industries and its role in digital trans