Jul 02, 2020

USU Launches New Platform for Data-Driven Customer Service

Unymira, a division of the USU Group, has launched Knowledge Exchange, a new customer success platform for collaboration, best practices, off-the-shelf templates and AI-powered optimization for its products. Customers for example, can download chatbot templates, industry-specific best practices and benchmarking data as well as data-driven optimization recommendations for the tools they use. The new platform offers USU customers concrete support in four areas:  An Info Center, help community, marketplace and AI-supported services.  

AI-supported services
With AI-supported services, USU is taking one step further in its data-driven services. Based on anonymized data, the platform offers options for further optimization and automation of products on its knowledge management platform. These include, for example, template modules for chatbots or synonym and search term lists to further improve search algorithm results in the knowledge base. 

Info Center
Users of the USU’s knowledge products have access to a wide range of support and documentation including installation guides, manuals, release notes, FAQs, user group meetings and more. In addition, a collection of best practices is also available showcasing insights, tips and lessons learned from its global user base. 

Help Community
Built with the idea of customers helping customers, the new Help Community is a forum designed to facilitate communication among USU’s worldwide user base and bring together companies and users in similar industries. In addition, companies can create their own profiles to showcase their brand and success in service. 

Marketplace
USU’s growing ecosystem of integrations and partners can now be found on our new, central marketplace.  This includes software integrations, implementation and consulting services and templates for optimizing USU’s knowledge products. 

Knowledge Management customers can register here:  https://www.unymira.com/kex-registration 
Learn more at: https://k-exchange.usu.com/

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