Nov 06, 2017

KCenter USU AG Receives 2017 CUSTOMER Contact Center Technology Award

Knowledge Center honored for improving customer service technology and improving the customer experience

KCenter USU AG announced today that TMC, a global, integrated media company, has named Knowledge Center as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We’re really pleased about the award,” says Sven Kolb, Managing Director of USU AG.”It shows that interest in our active knowledge-management platform for professional service centers is strong in the US as well.

Knowledge Center offers considerably more than standard knowledge-database solutions, which typically just manage and search documents. The intelligent USU solution actively supports all service processes, automatically prepares content for service staff, and quickly delivers all relevant information when needed.

“Congratulations to KCenter USU for being awarded a 2017 CUSTOMER Contact Center Technology Award. Knowledge Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2017 CUSTOMER Contact Center Technology Award have been published in the CUSTOMER Magazine.

KCenter USU is presenting its portfolio of professional knowledge-management and self-service solutions as a gold sponsor at the leading event for customer services, The Customer Service Summit, from November 16–17 in New York.