Sep 15, 2015

Pink Elephant certifies USU Valuemation 4.5 in 15 ITIL® processes

IT service management software “made in Germany” is more powerful than most international competitors. That has been confirmed by Pink Elephant, the globally acknowledged and accredited assessor of the ITIL® licensor AXELOS, which has awarded the new PinkVERIFY™ certificate to USU Valuemation 4.5. Pink Elephant has certified USU Valuemation 4.5 in accordance with ITIL® 2011, the latest edition of the ITIL® best practices. USU AG was awarded the “PinkVERIFY™ 2011” certificate for the maximum possible number of 15 ITIL® processes on July 16, 2015. There are currently only 9 vendors worldwide whose tool has been certified for 15 ITIL® processes. USU AG is one of the few European vendors to offer software, consulting on implementation and support from a single source in the DACH region.

The advantage of a comprehensive suite such as USU Valuemation for companies is that it caters for all relevant IT service management (ITSM) processes in a single tool, as well as offering a high level of automation across processes and maximum data quality thanks to access to a shared data repository. Apart from “traditional” IT disciplines, USU Valuemation 4.5 meets the very high demands for user-friendly IT support with new functionalities for self-service, ordering personalized IT assets and services from a service shop or supporting mobile users and service staff. At the same time, the ITSM suite gives internal and external IT service providers extremely efficient support in planning, delivering, monitoring and billing high-quality IT services.

In the course of the more than 40-hour PinkVERIFY™ certification process, the assessors examined whether the criteria from more than 500 use cases were met by the tool and documentation. The performance and power of USU Valuemation were analyzed in detail and verified on the basis of extensive questionnaires.

According to PinkVERIFY™, USU Valuemation 4.5 meets the requirements for the following 15 ITIL® processes: Availability Management, Capacity Management, Change Management, Event Management, Financial Management for IT Services, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfillment, Service Asset & Configuration Management, Service Catalog Management, Service Level Management, and Service Portfolio Management.

This is the sixth time USU AG has gained ITIL® certification since 2007. USU Valuemation’s compliance with the ITIL® best practices has since been confirmed by Axelos and various ITIL® assessors and experts, including Pink Elephant, Glenfis and SERVIEW.

Renewed successful ITIL® certification is confirmation for USU AG that its ITSM solutions are unswervingly geared to ITIL®: “We’ll continue to focus on a high degree of standardization and supporting ITIL® best practices. That means we can offer many processes out of the box and implement them quickly for our customers. At the same time, our ITSM suite USU Valuemation is distinguished by its high adaptability to specific processes and requirements, a quality that is especially appreciated by larger SMEs and groups,” emphasizes Peter Stanjeck, who is responsible for Product Management and a member of management at USU AG.

Pink Elephant is an internationally recognized ITIL® certification company and, alongside Glenfis AG (Switzerland), the only accredited assessor of the ITIL® licensor AXELOS. Certification is conducted by auditors who are ITIL® experts who have many years of ITSM experience.

PinkVERIFY™ is an objective ITSM software assessment methodology based on published functional and integration criteria. It has been developed by Pink Elephant and has been used since 1998.

USU Valuemation 4.5 is listed as a certified tool on Pink Elephant’s website.