Sep 26, 2018

Unymira presents new Customer First solutions at Service Management World

Unymira showcases its innovative solutions for optimizing IT service desk processes and costs at HDI Service Management World 2018 in Orlando, U.S., from October 15 – 17 (booth#203). The focus is on the intelligent self-service system  Smart Link, which pools all services and information for end users in one single channel. The application flexibly complements all common IT service management (ITSM) systems and is easy to integrate. The active knowledge base Knowledge Center, the web self-service solution Knowledge First and the Knowledge Bot are also being presented.

“We’ve developed intelligent Customer First solutions which can be integrated seamlessly in IT service management processes to address the high requirements demanded in IT support. They not only reduce the volume of IT tickets and the cost and effort involved in handling them, but also ensure high customer satisfaction. As a result, the costs of purchasing the software are usually recouped in 6 to 12 months. The portfolio, which is broadly established in Europe, has also inspired IT service organizations in the U.S. over the past few months,” said Sven Kolb, Managing Director of USU GmbH.

More information are available at:



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for SAM-Tools


The Forrester Wave™:
Top 15 ESM Provider