Dec 18, 2018

Knowledge Center Now Available on the Salesforce AppExchange

New USU app offers a powerful knowledge base with graphical decision trees

USU is announcing the release of Knowledge Center on the Salesforce AppExchange. As a result, companies have a whole new way of connecting with their customers, partners and employees. The active knowledge base Knowledge Center supports all aspects of communication with customers.  With Knowledge Center service employees have fast access to up-to-date, quality-assured knowledge they need – over all communication channels. USU’s Unymira division and its portfolio of solutions focus on professional Customer First solutions. 

Knowledge Center is currently available on the Salesforce platform at:

The intuitive user-interface and integrated workflows make Knowledge Center a key work and process platform for core knowledge-intensive tasks at contact centers. The result is not only a clear proven improvement in Key Performance Indicators such as average handling time, first contact resolution rate or on-boarding time for new employees, but also in the customer experience and quality of service. A further highlight are the integrated graphical decision trees which offer interactive, step-by-step guidance to the right solution. 

“Customers in particular will benefit from our partnership with Salesforce and the global certification of Knowledge Center. They will gain new ways of mapping complex questions quickly and easily. Together, we are setting new standards in service excellence,” says Sven Kolb, Managing Director of USU GmbH.