The Ultimate Guide to USU Knowledge Management

Optimize your service processes with USU Knowledge Management

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Learn how a powerful tool efficiently manages information, structures your knowledge, promotes collaboration, and offers a fast, AI-supported search and user-friendly content management. With USU Knowledge Management, you have all the tools at your disposal to optimize your processes, increase productivity, and improve the quality of your services.
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Learn in this smart guide:

Which tailored features help you support service processes and use knowledge as a critical business KPI
How knowledge access, formats, and editing interlock and ensure a high-quality data foundation
How our unique approach maps the roles, rights, and tasks of all participants in the knowledge management life cycle
Why our best-of-breed approach allows you to combine the best CRM, CCaaS, ticketing, and other software
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Our Partnership

RixMind is a dedicated IT Asset and Service Management company with a global reach and a people-first approach. Our journey began as part of Squalio, where we built deep expertise in software licensing, vendor management, and IT governance. Today, as an independent brand, we focus entirely on delivering enterprise-grade ITAM and ITSM solutions tailored to real business needs - and we make them accessible through fair, transparent pricing.

Our partnership with USU, a leader in ITAM technology, allows us to combine their powerful platform with our hands-on service expertise. Together, we help organizations:

• Gain full visibility and control over their IT environments
• Optimize licensing and vendor agreements for better ROI
• Strengthen compliance, governance, and operational efficiency

By merging USU’s innovative capabilities with our practical experience across complex vendors like Microsoft, Oracle, IBM, and SAP, we deliver solutions that connect technology, people, and strategy - ensuring IT works smarter, simpler, and with greater impact.