The Top Global Vendors for IT and Enterprise Service Management 2025

Independent research highlights key trends and top vendors

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What’s in the report? 

The top trends reshaping IT and ESM, like AI, automation, and employee experience 
How 88% of buyers see generative AI as a must-have in their ITSM strategy
Key capabilities leaders expect from modern service management solutions
A full breakdown of the top 20 global vendors 
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In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for: 

Customer satisfaction
Price versus value
Breadth of solution offering
Vision and go-to-market strategy 

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations. 
Why it matters to you 
If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions. 
Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence. 
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Explore the 2025 Vendor Selection Matrix™ by Research In Action

Want to know what over 10,000 enterprise IT and business leaders are prioritizing in 2025? The latest Vendor Selection Matrix™ reveals the top trends, key investment areas, and the leading vendors shaping the future of IT and enterprise service management.

What’s in the report?

The top trends reshaping IT and ESM, like AI, automation, and employee experience
How 88% of buyers see generative AI as a must-have in their ITSM strategy
Key capabilities leaders expect from modern service management solutions
A full breakdown of the top 20 global vendors

We’re proud to be named a Market Leader

In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for:

Customer satisfaction
Price versus value
Breadth of solution offering
Vision and go-to-market strategy

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations.

Why it matters to you

If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions.

Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence.

FLOWSTER Solutions is an expert in the intelligent and holistic IT automation of processes in the areas of IT infrastructure, IT services, applications and cloud. The cross-manufacturer software products and solutions support companies in the digitization, optimization and consolidation of technical infrastructure processes. With end-to-end automation for complex enterprise environments as well as highly integrative and sustainable complete solutions in all IT areas, FLOWSTER Solutions creates decisive competitive advantages.

Comprehensive consulting services also open up new innovation potential. FLOWSTER Solutions and its partners also implement projects for customers and support them in realizing their digitization strategy.