The Top Global Vendors for IT and Enterprise Service Management 2025

Independent research highlights key trends and top vendors

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What’s in the report? 

The top trends reshaping IT and ESM, like AI, automation, and employee experience 
How 88% of buyers see generative AI as a must-have in their ITSM strategy
Key capabilities leaders expect from modern service management solutions
A full breakdown of the top 20 global vendors 
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In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for: 

Customer satisfaction
Price versus value
Breadth of solution offering
Vision and go-to-market strategy 

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations. 
Why it matters to you 
If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions. 
Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence. 
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Explore the 2025 Vendor Selection Matrix™ by Research In Action

Want to know what over 10,000 enterprise IT and business leaders are prioritizing in 2025? The latest Vendor Selection Matrix™ reveals the top trends, key investment areas, and the leading vendors shaping the future of IT and enterprise service management.

What’s in the report?

The top trends reshaping IT and ESM, like AI, automation, and employee experience
How 88% of buyers see generative AI as a must-have in their ITSM strategy
Key capabilities leaders expect from modern service management solutions
A full breakdown of the top 20 global vendors

We’re proud to be named a Market Leader

In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for:

Customer satisfaction
Price versus value
Breadth of solution offering
Vision and go-to-market strategy

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations.

Why it matters to you

If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions.

Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence.

Our Partnership

RixMind is a dedicated IT Asset and Service Management company with a global reach and a people-first approach. Our journey began as part of Squalio, where we built deep expertise in software licensing, vendor management, and IT governance. Today, as an independent brand, we focus entirely on delivering enterprise-grade ITAM and ITSM solutions tailored to real business needs - and we make them accessible through fair, transparent pricing.

Our partnership with USU, a leader in ITAM technology, allows us to combine their powerful platform with our hands-on service expertise. Together, we help organizations:

• Gain full visibility and control over their IT environments
• Optimize licensing and vendor agreements for better ROI
• Strengthen compliance, governance, and operational efficiency

By merging USU’s innovative capabilities with our practical experience across complex vendors like Microsoft, Oracle, IBM, and SAP, we deliver solutions that connect technology, people, and strategy - ensuring IT works smarter, simpler, and with greater impact.