The Top Global Vendors for IT and Enterprise Service Management 2025

Independent research highlights key trends and top vendors

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Explore the 2025 Vendor Selection Matrix™ by Research In Action

Want to know what over 10,000 enterprise IT and business leaders are prioritizing in 2025? The latest Vendor Selection Matrix™ reveals the top trends, key investment areas, and the leading vendors shaping the future of IT and enterprise service management.

What’s in the report? 

  • The top trends reshaping IT and ESM, like AI, automation, and employee experience 
  • How 88% of buyers see generative AI as a must-have in their ITSM strategy
  • Key capabilities leaders expect from modern service management solutions
  • A full breakdown of the top 20 global vendors 

We’re proud to be named a Market Leader 

In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for: 

  • Customer satisfaction
  • Price versus value
  • Breadth of solution offering
  • Vision and go-to-market strategy 

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations. 

Why it matters to you 

If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions. 

Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence. 

Our Partnership

Our services include consulting, design, implementation and operation of your IT infrastructure - regardless of whether you operate in the cloud, on-premises or in a hybrid environment. Our priority is optimising efficiency and security, always with a watchful eye on your expenses.

Softline is part of the Noventiq Holdings PLC group of companies. Noventiq is a leading global solutions and services provider in Digital Transformation and Cyber Security and is headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions. Noventiq's 6400 employees work in almost 60 countries throughout Asia, Latin America, Europe and Africa—markets with significant growth potential.

 

Learn more: https://www.softline.de/en/