In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Management.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface.
- Request simple and complex products and services via the shop
- Work with tasks in fulfilling the request
- Create a shopping cart for the store: Create simple and complex products for the store, work with store parameters to define products and services
Prior knowledge:
- PC skills
Target group:
- Process owner for Service Request Management