Managing the Customer Service Experience

Complimentary Gartner® Report

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Memorable customer service builds loyalty

And, delivering on the promise of great CX is key to achieving your overall CX goals. Meanwhile, IT leaders often lack a clear strategy as well the resources and political power to implement one.

According to Gartner® research: “Customer service organizations are under pressure to keep costs down, which means they often lack the people, processes and technologies required to deliver a compelling CX.”

We believe this complimentary Gartner report helps you to:

  • Establish a plan to clearly communicate what customers should expect and avoid a perception gap
  • Develop a collaborative approach using ongoing feedback and optimization to better manage CX
  • Better deliver compelling CX with the resources you have available

Gartner, Managing the Customer Service Experience, 16 September 2021, Jim Davies. The Gartner document is available upon request from USU Software. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.