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And, delivering on the promise of great CX is key to achieving your overall CX goals. Meanwhile, IT leaders often lack a clear strategy as well the resources and political power to implement one.
According to Gartner® research: “Customer service organizations are under pressure to keep costs down, which means they often lack the people, processes and technologies required to deliver a compelling CX.”
We believe this complimentary Gartner report helps you to:
Gartner, Managing the Customer Service Experience, 16 September 2021, Jim Davies. The Gartner document is available upon request from USU Software. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.