Resources Content for Smart IT & Customer Service Management

SAMS Europe 2022: From 03-05 October you can experience the leading event for SAM in Europe live. You can expect practical presentations, insights…

New Gartner research helps you select the best SAM tools to support your business requirements and deliver stronger ROI by outlining key…

Research in Action Study on Hybrid Cloud Cost Management for Large and Medium-Sized Enterprises

A useful guide to key market trends for hybrid cloud service management solutions.

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.

Complete inventory for cloud, data center and desktops

This SAM Buyers Guide will help you understand the value delivered by a professional SAM solution.

Cover your SaaS from overview to optimization

Breaking up is hard to do. So, how do you know when it’s time to call it quits and move on to a partner who is better suited for your needs?

Achieving omni-channel service is easier said than done. To succeed, your organization will have to overcome these common roadblocks.

Pega, digital Process automation. Are your automation efforts falling short? Learn how digital process automation (DPA) can help you transform today.

Pega, low-code. Strategy and technology: How to implement the development concept.