Resources Content for Smart IT & Customer Service Management

Learn more about the use of ITSM and ESM tools for optimised digital workflows

Join MOS Academy and the USU Team onsite on May 4 and 5 in Istanbul at IDC Türkiye CIO Summit 2023

SaaS management offers highly effective ways to achieve rapid optimization and bring IT budgets back under control.

This Buyers Guide will help you identify the right SAM Tool Provider.

USU's SaaS management software has received the prestigious certification from ITAM Review.

Customer experience and employee experience are two sides of the same coin. Platform solutions offer a large, user-friendly ecosystem without the…

USU Knowledge Management is designed specifically for customer support so you can consolidate, improve and maintain all your data in one place and…

To address inflation’s permanent impact on SaaS costs, commercials and business practices, sourcing, procurement and vendor management leaders must…

Pega, digital Process automation. Are your automation efforts falling short? Learn how digital process automation (DPA) can help you transform today.

Achieving omni-channel service is easier said than done. To succeed, your organization will have to overcome these common roadblocks.

Complete inventory for cloud, data center and desktops

Extend your knowledge base to your website for smarter self-service