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IT Service Portfolio & Design

Design, manage and optimize IT and business services across their full lifecycle—from planning to retirement.
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Benefits of structured service design

End-to-end service lifecycle control

Plan, design, operate and retire IT and business services efficiently while ensuring alignment with business goals and user needs.

Flexible service modeling

Tailor services with customizable templates for categories, parameters, and SLAs—or use our proven out-of-the-box models.

Integrate internal and external services

Seamlessly combine internal components with services from providers like AWS or Azure to build robust, hybrid offerings.

Comprehensive IT service lifecycle features

    Service lifecycle management

    Manage IT and business services from idea to retirement. The solution supports every phase of the service lifecycle—planning, specification, operation and decommissioning. This end-to-end control helps align services with business needs and optimize resource usage, ensuring consistent service quality throughout.

    Services portfolios

    Organize your services into custom portfolios. You can group services based on their lifecycle, business purpose, geographic region or other characteristics. There’s no limit to the number of grouping criteria or portfolios you can create.

    Service models

    Build a standardized template for specifying services, including categories like workstation or collaboration services, parameters such as support times and availability and SLA options like bronze, silver or gold. You can use a proven out-of-the-box model or design your own tailored to your enterprise's needs.
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    Services specification

    Define the offering side of your IT and business services with service parameters, service level options, pricing and permissions for user groups.

    Service components

    Build a toolkit with reusable, standardized service components. These building blocks are typically pre-configured (like Server Small/Medium/Large) and can be provisioned automatically. You can then use them in service design to create new IT and business services.
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    Service design

    Visually design business and IT services using a graphical interface where you can drag and drop predefined service components or entire service trees. This intuitive approach reduces complexity and speeds up the development of new services or the adjustment of existing ones.

    Service integration

    Configure services from third-party vendors like AWS or Azure and integrate them into your service models. This supports hybrid service architectures and allows seamless blending of internal and external resources for maximum flexibility.

    Supplier management

    Leverage built-in supplier management to monitor, evaluate and optimize third-party service providers. Track certifications, contracts, evaluations and procurement details to maintain transparency and ensure compliance across your supply chain.

    Service costs

    Use service design to automatically calculate service costs in IT financial management. The service structures act as distribution networks for calculating these costs.
    Learn more about our IT Financial Management

    Service automation

    Define and implement the process steps for provisioning services and service components. You can also automate these steps—all the way to fully deploying external cloud services.
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    Service shop

    Make your finalized services visible and accessible to your target users via the service catalog. Once designed and approved, offerings can be published and ordered directly, creating a smooth user experience from design to consumption.
    Learn more about our IT Service Catalog & SLA
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    Software that’s easy to work with

    Use service components to design new services

    Service Design

    Use modular components to define new business services

    Service Map

    Service Map

    Portfolio of IT and business services

    Use service components to design new services
    Service Map

    Service Design

    Use modular components to define new business services

    Service Map

    Portfolio of IT and business services

    More insights for you

    Get in touch with an expert

    Do you have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.

    daniel_decker

    Daniel Decker

    Sales Development

    We are here to help

    Send us a message

    No matter if you like to partner with USU or just have a few questions.

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    Phone: +1 (617) 307-7733

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