IT Service Catalog & SLA

Create detailed service definitions including options, service levels and pricing—aligned to your service model. Use preconfigured, standardized service components to simplify configuration and ensure consistent service quality.

Customize service availability for different user groups, such as departments or roles. Tailor hardware or software offerings based on individual needs and authorizations. This ensures compliance and a relevant, user-centric experience.

Each ordered service becomes a service instance with associated options and SLAs. These instances are tracked in the system for performance and service level compliance. They also define response and resolution times for the service desk. 

When a service is at risk of breaching an SLA, the system escalates the issue proactively. This early warning system helps you intervene in time, ensuring compliance and protecting service quality.

As a managed service provider, you get an integrated CRM and contract management system—with seamless processes from quote to invoice.

This speeds up implementation and ensures a smooth handoff to customer support. All contract details, including terms and SLAs, are stored in one place, helping you deliver consistent and transparent service across the entire customer lifecycle.