IT Self-Service

Users can easily browse and request IT services through a modern service shop interface. Whether they need a new laptop, a software license or a user account, orders are guided with clear options and cost visibility. Automated workflows ensure quick approvals and seamless execution, reducing delays and minimizing the need for manual support intervention.

Self-service portals provide transparency by letting users monitor the real-time progress of their service requests and incident tickets. This reduces unnecessary follow-ups and enhances user confidence by keeping them informed every step of the way.

From printer locations to software guides, the self-service portal searches and delivers precise answers fast. Integrated knowledge management ensures users access the latest documentation and avoid unnecessary tickets by finding what they need on their own.

The built-in AI chatbot handles frequent inquiries 24/7, from password resets to service FAQs. When needed, it transitions users to human support with the full chat history intact, ensuring smooth and personalized assistance every time.

Our workflows fully automate service request processing—from installing software to configuring virtual machines. No human intervention is needed for predefined requests, allowing your IT team to manage more without working more.