Optimize Customer Service With AI | Enhance Efficiency and Satisfaction

Offer digital service channels

Customers expect immediate, convenient support—whether they’re at home, at work or on the go. Traditional service channels like hotlines or email can’t keep up with this demand. With USU, you can provide modern, digital service channels such as chatbots, help centers and self-service portals. These options empower customers to find solutions independently, around the clock. At the same time, they reduce the load on your support team and ensure that recurring issues are resolved quickly and efficiently. The result: better service, happier customers and fewer inbound requests.

usu_knowledge-management_offer-digital-service-channles_1920x1080px

24/7 Support reduces pressure

Chatbots and help centers handle recurring issues instantly—easing the burden on service teams around the clock.

Digital access increases satisfaction

Customers prefer flexible channels like chat and FAQs—boosting CSAT by offering real-time, low-effort support.

Self-service deflects tickets

Smart self-service options reduce incoming tickets by up to 40%, improving scalability and speed.

Omnichannel builds loyalty

Consistent service across digital channels strengthens customer loyalty and creates a seamless experience.

24/7 Support reduces pressure

Chatbots and help centers handle recurring issues instantly—easing the burden on service teams around the clock.

Digital access increases satisfaction

Customers prefer flexible channels like chat and FAQs—boosting CSAT by offering real-time, low-effort support.

Self-service deflects tickets

Smart self-service options reduce incoming tickets by up to 40%, improving scalability and speed.

Omnichannel builds loyalty

Consistent service across digital channels strengthens customer loyalty and creates a seamless experience.

Use high-quality knowledge

Service teams can only work efficiently if they have fast access to the right information. But in many companies, knowledge is scattered across systems, documents and heads—leading to long search times, inconsistent answers and growing frustration. USU solves this by centralizing your service knowledge in one smart, AI-enhanced knowledge base. It’s always up to date, quality-checked and accessible from any channel. Your agents get the confidence to handle requests faster and more accurately while customers benefit from consistent answers across all touchpoints.

AI-agents speed up support

AI-powered assistants guide agents and customers to the right solution instantly—even for complex questions.

Quality builds trust

Verified, up-to-date content ensures consistent answers—a key driver of customer trust and agent confidence.

Scattered knowledge slows agents

Without a central source, handling times increase and service quality suffers—frustrating teams and customers alike.

Centralization boosts accuracy

Structured knowledge bases increase first contact resolution by up to 30%. Delivering faster, more reliable answers.

AI-agents speed up support

AI-powered assistants guide agents and customers to the right solution instantly—even for complex questions.

Quality builds trust

Verified, up-to-date content ensures consistent answers—a key driver of customer trust and agent confidence.

Scattered knowledge slows agents

Without a central source, handling times increase and service quality suffers—frustrating teams and customers alike.

Centralization boosts accuracy

Structured knowledge bases increase first contact resolution by up to 30%. Delivering faster, more reliable answers.

Automate customer service processes

Manual tasks and disconnected tools slow down your service delivery and frustrate both employees and customers. With USU’s Enterprise Service Management solution, you digitize and automate your back-end service processes—from request handling to ticket workflows and knowledge updates. This eliminates repetitive tasks, reduces errors and creates a seamless, standardized process flow. Your team gains time for more complex cases and customers experience faster resolutions with less friction. Smart automation not only boosts efficiency, it also lays the foundation for scalable service growth.

Manual work creates bottlenecks

Disconnected processes slow down response times and increase error rates. Automation keeps service flowing.

Automation cuts handling time

Digitized workflows can reduce service request times by up to 60%, improving overall efficiency and speed.

Self-service unburdens teams

Empowering users to resolve issues themselves frees support staff to focus on critical tasks.

Teams focus on what matters

Let automation handle the routine. Your people handle the exceptions.

Manual work creates bottlenecks

Disconnected processes slow down response times and increase error rates. Automation keeps service flowing.

Automation cuts handling time

Digitized workflows can reduce service request times by up to 60%, improving overall efficiency and speed.

Self-service unburdens teams

Empowering users to resolve issues themselves frees support staff to focus on critical tasks.

Teams focus on what matters

Let automation handle the routine. Your people handle the exceptions.

Optimize Customer Service

Empower agents and customers with smart service tools

Offer digital service channels

24/7 Support reduces pressure

Digital access increases satisfaction

Self-service deflects tickets

Omnichannel builds loyalty

24/7 Support reduces pressure

Digital access increases satisfaction

Self-service deflects tickets

Omnichannel builds loyalty

You might also be interested in

Matching products

Assets

Use high-quality knowledge

AI-agents speed up support

Quality builds trust

Scattered knowledge slows agents

Centralization boosts accuracy

AI-agents speed up support

Quality builds trust

Scattered knowledge slows agents

Centralization boosts accuracy

You might also be interested in

Matching products

Further Information

Automate customer service processes

Manual work creates bottlenecks

Automation cuts handling time

Self-service unburdens teams

Teams focus on what matters

Manual work creates bottlenecks

Automation cuts handling time

Self-service unburdens teams

Teams focus on what matters

You might also be interested in

Matching products

Assets

Products

Why USU

Topics

Sign up for the latest news

See products in action