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Service Monitoring

Stay ahead of service issues—automate monitoring, detect risks early and meet your SLAs.
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Service monitoring dashboard with SLA traffic lights, downtime overview and availability histories for customer, sales and Internet portals.
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adac_logo_transparent
amb-generali_logo
ard-zdf-deutschlandradio-beitragsservice_logo
emmi_logo_transparent
atos_logo
atruvia_logo
axians_logo
barmer_logo
schwaebisch-hall_logo
bkw_logo
commerzbank_logo
continental_logo_transparent
crealogix_logo
dataport_logo

Stay in control with full visibility into your IT services

360° overview of your entire IT

Keep an eye on your entire IT and service landscape—for maximum transparency, quick decisions and better service quality.

Automatic updating of services

Your service structures are always kept up to date thanks to automatic detection and updating—without any manual effort.

Drill down into the service structures

Analyze your IT services down to the last detail: With the intuitive drill-down function, you can quickly find the cause of faults or bottlenecks.

Simulate maintenance easily

Simulate maintenance scenarios, recognize effects on services in advance and minimize risks through planned changes.

Client-capable dashboards at a glance

Get a clear, multi-client capable overview of all IT and business services, including important additional information and KPIs.

Integrated alarm in the event of faults

React more quickly to faults: With integrated alerting, you can detect problems at an early stage and ensure the stability of your services.

    IT and business service monitoring

    With USU's IT and business service monitoring, you can efficiently manage your business-oriented IT quality and risk management. You can keep an eye on all the individual components of a business service and their dependencies at all times. At the same time, you can monitor complex hybrid IT environments and external services—flexibly, automatically and in real time. This allows you to reliably ensure availability and performance.

    Thanks to proactive analyses, you can detect faults at an early stage. Errors and SLA violations can be avoided before they occur.

    Service monitoring for IT and business services: Visualization of dependencies, proactive analysis and monitoring of hybrid IT environments in real time.

    Root cause analysis: Detect errors quickly

    Detecting errors and their effects at an early stage is a key task in business service monitoring. The root cause analysis and impact analysis tools provide you with powerful tools: Root cause analysis makes it possible to trace errors or failures precisely back to their cause. The error path is clearly highlighted so that the faulty component can be quickly identified and rectified.

    Visualization of the root cause analysis in service monitoring: error path with affected components and cause of a failure in the Internet portal.
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    Ensure compliance with your agreed service levels

    Service Level Monitoring with USU
    Download eBook

    Impact analysis: Effects at a glance

    With the impact analysis, you can see at a glance which sub-services and top-level services are affected by an outage. The visualization shows you all the connections between the individual objects—clearly and comprehensibly. Thanks to the integrated simulation function, you can analyze the potential effects of disruptions or changes at an early stage. This allows you to identify risks in good time and protect existing SLAs before problems arise.

    Impact analysis in service monitoring: Visualized dependencies and effects of an outage on sub- and top-level services.

    Secure SLA monitoring in real time

    With USU's integrated service level monitoring, you can monitor your SLAs in real time and detect impending violations at an early stage. If defined threshold values are exceeded, the system automatically triggers an alarm—including precise details of the affected service and the cause of the error. Monitoring supports freely definable service times, takes into account individual public holiday calendars and company-specific maintenance intervals. Comprehensive reporting with versatile templates completes the solution and provides full transparency regarding SLA compliance.
    SLA monitoring in service monitoring: real-time dashboard with traffic light displays and alerts for threshold violations in IT services.

    "We had a clear vision for IT service management. At first it seemed far off, but today it’s largely reality. We can now display service trees graphically and instantly see if a core banking server is at risk. Service management and monitoring are merging—thanks to standardized data—and open the door to new use cases."

    Martin Grabher

    IT Risk & Service Management

    Liechtensteinische Landesbank

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    Your IT services always in view—simple and secure

    Dashboard for visualizing IT and business service monitoring in Europe. The graphic shows availability figures (SLA), risks and response times for various services such as the sales portal, customer portal, online store and mail service. A map of Europe with colored markers visualizes the status of individual locations. The overview is supplemented by bar charts on system usage and a panel with live key figures such as SLA values, user numbers and critical events.

    IT & Business Service Monitoring:

    Real-time transparency for your services.

    Root cause analysis in the Service Explorer for the Internet Portal. The error path is highlighted in red and leads to the faulty component (Internet Router 1). Dependencies between services and current key figures are clearly displayed.

    Root Cause Analysis:

    Recognize sources of error quickly and specifically.

    Clear dashboard for SLA monitoring. Top: Services with current errors and warnings. Below: Traffic light displays for service levels of branches, portals and IT services such as mail and intranet.

    Service Level Monitoring:

    SLA overview in real time.

    Impact analysis for the Internet portal with display of service dependencies. The error path is highlighted in red, affected components and SLAs are clearly displayed. Left: current service data such as tickets, downtime and number of users.

    Impact Analysis:

    Recognize effects on services at an early stage.

    Dashboard for visualizing IT and business service monitoring in Europe. The graphic shows availability figures (SLA), risks and response times for various services such as the sales portal, customer portal, online store and mail service. A map of Europe with colored markers visualizes the status of individual locations. The overview is supplemented by bar charts on system usage and a panel with live key figures such as SLA values, user numbers and critical events.
    Root cause analysis in the Service Explorer for the Internet Portal. The error path is highlighted in red and leads to the faulty component (Internet Router 1). Dependencies between services and current key figures are clearly displayed.
    Clear dashboard for SLA monitoring. Top: Services with current errors and warnings. Below: Traffic light displays for service levels of branches, portals and IT services such as mail and intranet.
    Impact analysis for the Internet portal with display of service dependencies. The error path is highlighted in red, affected components and SLAs are clearly displayed. Left: current service data such as tickets, downtime and number of users.

    IT & Business Service Monitoring:

    Real-time transparency for your services.

    Root Cause Analysis:

    Recognize sources of error quickly and specifically.

    Service Level Monitoring:

    SLA overview in real time.

    Impact Analysis:

    Recognize effects on services at an early stage.

    Why USU excels at service monitoring

    Everything at a glance: Your IT services

    Keep an up-to-date and clear overview of your entire IT and service landscape—for quick decisions and greater efficiency.

    Find causes with one click

    Drill-down functions make it possible to quickly trace faults back to their cause and take targeted measures.

    Always keep services up to date

    Benefit from automated updating of your service structures—without manual effort and with the highest data quality.

    Flexible in operation

    Keep an up-to-date and clear overview of your entire IT and service landscape—for quick decisions and greater efficiency.

    Immediately alerted in the event of faults

    Recognize critical events at an early stage: With integrated alarms, you can react more quickly and reduce downtimes in the long term.

    Simulate maintenance safely

    Simulate maintenance scenarios in advance and minimize risks—identify the impact on services at an early stage and in a targeted manner.

    Service Level Monitoring

    Ensure compliance with your agreed service levels
    Get your free eBook
    eBook
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    All you need to know about service monitoring—in one place

    Let’s talk—directly and personally

    Have questions about IT monitoring? A quick call can be way more helpful than a long email chain. Talk to our expert to explore our products and see them in action, firsthand.

    Melisa Mujic

    Melisa Mujic

    ITM Community Developer

    We are here to help

    Send us a message

    No matter if you like to partner with USU or just have a few questions.

    Frequently Asked Questions

    What is service monitoring?

    Service monitoring monitors IT and business services in real time, detects faults at an early stage and ensures high availability and performance.

    Why is service monitoring important for companies?

    With service monitoring, you can ensure the availability of critical services, reliably fulfill SLAs and increase service quality for your users.

    Which services can you monitor with USU Service Monitoring?

    USU monitors traditional IT services as well as hybrid and cloud-based environments and non-IT business services.

    How does USU Service Monitoring help with SLA compliance?

    Real-time monitoring and automatic alerts allow you to identify risks at an early stage and avoid SLA breaches by intervening quickly.

    What are the advantages of drill-down analysis?

    With the drill-down function, you can analyze dependencies within the service structures and identify sources of error more quickly and specifically.

    Can I simulate maintenance scenarios in advance?

    Yes, the integrated simulation function makes it possible to check planned changes for their impact on services and SLAs at an early stage.

    What distinguishes USU Service Monitoring from other solutions?

    USU offers a multi-client capable, flexible platform with real-time monitoring, intelligent alerting and comprehensive service transparency—even for complex hybrid environments.
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    Tel.: +49 714 14867 0

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    USU Solutions Inc.
    20 Guest St., Suite 202
    Boston, MA 02135
    Phone: +1 (617) 307-7733

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