IT Service Management
Our ITSM tool is modular—choose what you need
Boost IT support with an intelligent service desk
Optimize your support with our ITSM tool—create, analyze and process tickets efficiently. AI-powered assistants and automated handling of standard service requests reduce your team’s workload, while self-service features resolve issues on their own—delivering faster results!
Empower users with smart self-service
Make support more efficient with the self-service portal of our ITSM tool—automating tickets and resolving issues with self-healing features, no service desk needed. An intuitive service shop and a smart chatbot ensures a seamless user experience!
Increase ITSM performance with built-in AI agents
Speed up process times, support your users instantly and free up your IT team. Our AI agents jump in where needed—automating tasks for both IT staff and end users.
Deliver IT services with clear SLAs
Use a customizable service catalog to clearly display all available IT and business services. Give your customers full transparency into their service instances, including applicable service level agreements (SLAs), so they always know what they’re getting and what to expect.
Gain full control over your IT assets
Manage your IT assets throughout their entire lifecycle with ease. We help you track and control all hardware and software—whether virtual or physical, on-premises or in the cloud. With complete visibility, you’ll always know what you own, how it’s used and where optimizations are possible.
Ensure safe and efficient IT changes
Gain complete visibility into your IT infrastructure with the Configuration Management Database (CMDB) of our ITSM tool. Identify dependencies, mitigate risks, apply changes safely and keep your IT operations running smoothly without interruptions. Let us help you stay in control.
Align IT services with business needs
The IT Service Portfolio and Design module helps you efficiently manage services throughout their entire lifecycle. Define services with clear service levels and design them using standardized components and required resources—ensuring consistency, transparency and optimal service delivery.
Gain visibility into IT projects
Take full control of your IT projects with ease. Plan, manage and oversee all programs, resources and project portfolios in a single software solution. Gain complete visibility into your work and stay in control of every activity—ensuring efficiency, transparency and success.
Stay compliant and minimize risk
Our IT GRC tool helps you identify and manage risks for IT and business services. It supports IT security regulations like DORA and NIS-2 and includes a predefined risk catalog for ISO 27001-compliant evaluations—ensuring secure, compliant and efficient IT operations.
Optimize IT costs with full transparency
Plan your IT costs and budgets with precision using our ITFM tool—whether on-premises or in the cloud. Track expenses, compare budgets to actuals and make accurate forecasts. Plus, consumption-based billing simplifies cost allocation, giving you full control and transparency over your finances.
Effortless IT knowledge management
Easily create and maintain knowledge articles for end users and support teams. Configurable workflows streamline reviews and translations, while guided dialogues help diagnose problems and find solutions.
Expand digital services beyond IT
Digitize all your company’s service processes with USU Enterprise Service Management (ESM). Built on the same technology as our ITSM tool, ESM offers a standardized set of methods and tools to deliver efficient, company-wide services.
IT Service Desk
Boost IT support with an intelligent service desk
Optimize your support with our ITSM tool—create, analyze and process tickets efficiently. AI-powered assistants and automated handling of standard service requests reduce your team’s workload, while self-service features resolve issues on their own—delivering faster results!
IT Self-Service
Empower users with smart self-service
Make support more efficient with the self-service portal of our ITSM tool—automating tickets and resolving issues with self-healing features, no service desk needed. An intuitive service shop and a smart chatbot ensures a seamless user experience!
AI Agents
Increase ITSM performance with built-in AI agents
Speed up process times, support your users instantly and free up your IT team. Our AI agents jump in where needed—automating tasks for both IT staff and end users.
IT Service Catalog & SLA
Deliver IT services with clear SLAs
Use a customizable service catalog to clearly display all available IT and business services. Give your customers full transparency into their service instances, including applicable service level agreements (SLAs), so they always know what they’re getting and what to expect.
IT Asset Management
Gain full control over your IT assets
Manage your IT assets throughout their entire lifecycle with ease. We help you track and control all hardware and software—whether virtual or physical, on-premises or in the cloud. With complete visibility, you’ll always know what you own, how it’s used and where optimizations are possible.
IT Change Management/CMDB
Ensure safe and efficient IT changes
Gain complete visibility into your IT infrastructure with the Configuration Management Database (CMDB) of our ITSM tool. Identify dependencies, mitigate risks, apply changes safely and keep your IT operations running smoothly without interruptions. Let us help you stay in control.
IT Service Portfolio & Service Design
Align IT services with business needs
The IT Service Portfolio and Design module helps you efficiently manage services throughout their entire lifecycle. Define services with clear service levels and design them using standardized components and required resources—ensuring consistency, transparency and optimal service delivery.
IT Project Portfolio Management
Gain visibility into IT projects
Take full control of your IT projects with ease. Plan, manage and oversee all programs, resources and project portfolios in a single software solution. Gain complete visibility into your work and stay in control of every activity—ensuring efficiency, transparency and success.
IT Governance, Risk & Compliance (GRC)
Stay compliant and minimize risk
Our IT GRC tool helps you identify and manage risks for IT and business services. It supports IT security regulations like DORA and NIS-2 and includes a predefined risk catalog for ISO 27001-compliant evaluations—ensuring secure, compliant and efficient IT operations.
IT Financial Management
Optimize IT costs with full transparency
Plan your IT costs and budgets with precision using our ITFM tool—whether on-premises or in the cloud. Track expenses, compare budgets to actuals and make accurate forecasts. Plus, consumption-based billing simplifies cost allocation, giving you full control and transparency over your finances.
IT Knowledge Management
Effortless IT knowledge management
Easily create and maintain knowledge articles for end users and support teams. Configurable workflows streamline reviews and translations, while guided dialogues help diagnose problems and find solutions.
Enterprise Service Management
Expand digital services beyond IT
Digitize all your company’s service processes with USU Enterprise Service Management (ESM). Built on the same technology as our ITSM tool, ESM offers a standardized set of methods and tools to deliver efficient, company-wide services.
How others succeed with our ITSM tool
Bosch
Bosch Implements World-Wide IT Financial Management with USU
BITBW
German State Manages IT Services with USU
Jungheinrich
Industrial Group Uses USU for Service Lifecycle Success
We do the best work—always
Gartner
Forrester
Research in Action
PeopleCert
QKS Group
More ITSM insights for you
Get in touch with an expert
Do you have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.
Daniel Decker
Sales Development
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