Knowledge Integrations

Bridge the gap between AI and trusted content

Many companies are embracing Generative AI. But even the most advanced LLMs and copilots are only as good as the data they rely on. Unstructured, outdated or inaccessible knowledge leads to poor results and user frustration.

That’s where USU comes in.
Our service connector modules bridge the gap between your AI applications and verified knowledge from the USU Knowledge Center. The result: relevant, real-time and compliant responses—whether through chatbots, copilots or RAG pipelines.

Power your AI with verified knowledge

USU Knowledge Management connects seamlessly with your AI architecture—whether you're using LLMs, agent-based systems or RAG pipelines. It provides the structured, trusted knowledge your AI needs to deliver accurate, compliant answers in real time.

And with the USU Quality Guarantee, you always know how reliable your AI-generated responses truly are—measurable, transparent and built for critical use cases.

Built for modern AI environments

Our platform supports a multi-agent architecture where specialized AI agents solve tasks collaboratively. An intelligent orchestrator routes requests, selects the right agents and delivers unified responses—fast and context-aware.

Whether you're automating service conversations, guiding users through self-service or feeding AI with domain-specific data: USU ensures your knowledge is always relevant, consistent and under control.

With USU Knowledge Management, you can enhance your Salesforce experience—without switching systems or duplicating content. Our certified integration embeds your knowledge base directly into Salesforce Lightning, enabling service agents to access verified answers and guided solutions without leaving the case view.

From simple article searches to step-by-step troubleshooting, all knowledge is available contextually—based on case data, customer profiles or interaction history. That means fewer clicks, faster resolutions and a consistent customer experience across all channels.

USU supports enterprise-grade use cases: multilingual knowledge, guided dialogs, real-time updates and quality assurance with AI. Even advanced workflows like agent handover or AI-generated article suggestions are supported.

Companies like Volkswagen AG already rely on this powerful combination of Salesforce and USU to deliver faster, more consistent service at scale.

Whether you're using Salesforce Service Cloud, Experience Cloud or a tailored setup—our open architecture and pre-built modules make integration fast, reliable and future-proof.