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Knowledge Self-Service

Faster answers, lower effort—with AI-powered self-service modules built on one central knowledge base.
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Delight customers. Relieve agents.

Ready in seconds

Embed FAQs or help centers directly into your website—no heavy IT effort needed.

Built-in AI support

Intelligent suggestions and smart routing make every interaction faster and smarter.

Answers around the clock

Provide instant, accurate information—24/7, without tying up your service team.

Unified experience

One source of truth across widget, chatbot and help center—for consistent service quality.

Cuts tickets by up to 40%

Deflect routine inquiries before they reach your agents—saving time and cost.

Fully tailored to your brand

Match the look, tone and structure to your existing service and corporate design.

Better customer support starts with self-service

Give your customers the answers they need—fast, easy and always available. With a central knowledge base as your single source of truth, you provide consistent support across every channel. No extra workload, just better service and happier customers.
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Tailored self-service for your needs

      Knowledge Center Widget

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      The Knowledge Center Widget makes knowledge instantly accessible—right where your customers need it.

      This always-visible FAQ module can be placed on any page of your website and displays context-aware answers based on the content being viewed. Whether users are browsing a product page or completing a form, the widget offers precise suggestions in real time—reducing friction and the need for support calls. Integration is quick and easy using a small code snippet. You can fully align the design with your brand and even connect the widget with your chatbot for a seamless self-service

      Knowledge Help Center

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      The Knowledge Help Center is a powerful, standalone web application that gives your customers direct access to your entire knowledge base.

      With a modern interface, intuitive search and category navigation, users can quickly find detailed answers to complex questions—without contacting your support. It can be accessed via a simple link, indexed by Google, and fully styled to match your brand. Whether your customers want to search freely, browse structured content or use the integrated chatbot—the Help Center is your central, SEO-ready gateway for smarter, self-directed support.

      AI Chatbot

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      Our AI-powered chatbot delivers quick, personalized support—and does far more than just answer FAQs.

      It can retrieve order statuses, guide users through returns or open service tickets when needed. Complex inquiries are escalated automatically to the right service agents. Thanks to our unique multi-bot architecture, you can deploy multiple specialized bots for different use cases, departments or languages—all working from the same knowledge base. The integrated AI assistant KAI improves understanding, clarifies intent and ensures your customers always get the right answer—fast, friendly and efficient.

      How we help you deliver excellent service

      24/7 answers without wait time

      Provide customers with instant, reliable information—any time, on any device.

      Integrates in minutes

      Add smart self-service modules to your website quickly and without IT overhead.

      Consistent service everywhere

      Ensure one knowledge standard across chatbot, help center and widget.

      AI makes answers smarter

      Use intelligent suggestions and routing to improve every customer interaction.

      Fewer tickets, more efficiency

      Deflect up to 40% of standard requests—and focus your team on complex issues.

      Looks and works your way

      Fully customize each module to reflect your brand identity and service logic.

      “We chose USU because we were able to seamlessly integrate the customer self-service solution into our existing website. This allows us to provide our customers with exactly the service information they need. When necessary, we can react quickly to current updates and events. Our customers are informed instantly—and our service center benefits from reduced workload.”

      Wolfgang Schneider

      Software Engineer/Projektmanager

      Liwest Kabelmedien GmbH

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      Empower Customers. Free Your Agents.

      Unlock smarter self-service: Equip your agents with time‑saving tools and give customers fast, reliable answers—all powered by seamless AI integration.
      Download now
      E-book
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      Additional resources

      Get in touch with an expert

      Do you have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.

      Send us a message

      No matter if you like to partner with USU or just have a few questions.

      Frequently Asked Questions

      What is customer self-service and why is it important?

      Customer self-service allows users to solve problems on their own—instantly, without contacting support. This improves satisfaction, reduces workload for service teams and ensures faster help across all channels. 

      Can I offer self-service without major IT effort?

      Yes. Integration is simple and fast—from code snippets for widgets to out-of-the-box portals. You can get started without a complex roll-out or heavy IT involvement.

      How does the chatbot differ from a typical FAQ bot?

      The USU AI chatbot is action-oriented. It not only answers questions, but can also process tasks like order lookups or ticket creation—and escalate complex cases to a human if needed.

      Is the Help Center visible to search engines like Google?

      Yes. The Help Center is SEO-ready and indexable. This allows your content to appear in search engine results and helps users find answers directly via Google.

      What if I want to adapt the modules to my corporate design?

      No problem. All self-service modules can be fully customized—from colors and fonts to interaction behavior and content structure.

      How do I decide which module to start with?

      That depends on your goals. Start small with a widget, or go full scale with a Help Center and chatbot. All modules can be combined and scaled as needed.

      Is AI included in all self-service modules?

      Yes. AI supports smarter suggestions, improved understanding and dynamic routing—especially in the chatbot and search-based tools.

      Why choose USU for self-service?

      Because USU combines deep knowledge expertise with flexible, AI-powered tools. You get scalable modules, quick integration and real value for your service team and customers.
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      Spitalhof
      71696 Möglingen
      Tel.: +49 714 14867 0

      USA
      USU Solutions Inc.
      20 Guest St., Suite 202
      Boston, MA 02135
      Phone: +1 (617) 307-7733

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