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USU AI Platform

We Empower People with AI
AI Components
Most AI agents are powered by pretrained transformer models and large language models (LLMs) that work out of the box—no training needed.
For LLMs we use both open-source solutions like LLaMA and Mistral, and commercial providers such as OpenAI, Azure, or Google.
AI Agents
Explore how AI powers intelligent assistance across our products. Each integration combines domain expertise with responsible AI—ready to work securely within your environment.
- AI Agents for IT Asset Management
- AI Agents for IT Monitoring
- AI Agents for Customer Service Knowledge Management
AI Operating Models
Choose how you run your AI:
- SaaS: Fully managed by us in secure EU data centers
- On-premises: Installed in your environment for complete control
AI Built for Trust
Trust in AI means having confidence that the system will deliver reliable, accurate, and explainable results—especially in high-stakes or sensitive situations. Trust isn’t built on a single feature—it’s supported by three essential pillars:
Quality
Accuracy matters. LLMs sometimes generate false or misleading information, known as hallucinations. Our AI platform includes built-in verification and validation layers that check every answer before it’s delivered—especially for sensitive or regulated topics. With USU you can rely on consistent, verifiable results.
Transparency
Our AI technology is built for full transparency. It works exclusively with our own knowledge and database, ensuring trustworthy and verifiable results. For every answer you can trace insights back to the original data—giving you complete control, clarity and confidence in every AI-generated outcome.
Consistency
Our AI delivers reliable, consistent and repeatable results thanks to robust hallucination protection and access to sufficient, high-quality data.
AI Built for Privacy, Security, and Compliance
The market study AI In IT Operations: Balancing Potential With Data Privacy And Compliance from Forrester Consulting shows that companies struggle with data security/privacy issues and compliance regulations.
For that reason our AI Platform is developed and maintained entirely by USU. Unless you choose an external LLM provider, our solutions stay fully independent from US or Chinese AI vendors—ensuring your business remains unaffected by global conflicts.
Whether hosted on-premises or in the cloud, your data always remains in Germany or within the EU.
You’re fully compliant with GDPR, the EU AI Act, and other European privacy and security regulations.
“USU takes governance of AI seriously, with the goal of helping organizations safely navigate the rapidly changing landscape of laws and regulations.”
The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025
Download Forrester report
Driving AI Research and Innovation
We’re shaping the future of trustworthy AI through active research and collaboration. USU is a proud partner in leading research projects.
These research initiatives push the boundaries of real-world AI applications—so our customers benefit from proven, forward-looking technology.