AI Solutions for Customer Service and IT Management

Boost your customer service with AI

In today’s fast-paced world of customer service, speed and accuracy matter. AI eases the pressure on your team by answering routine questions, helping content creators, supporting managers with insights and offering self-service tools like chatbots. Like any team member, AI is judged by the quality of its answers—but that’s only possible with the right data. AI can generate wrong or misleading responses if it lacks a solid foundation. That’s why a strong knowledge base is essential. With KAI, our AI assistant, we ensure response quality: Every answer is complete, accurate and context-driven—guaranteed by the USU quality promise.

Colorful waves and light particles symbolize the targeted use of AI for more efficiency in customer service.

Quick help via self-service

AI-supported chatbots provide precise answers around the clock—with no waiting times and no ticket creation.

Making knowledge available in a targeted manner

A central, AI-supported knowledge database helps to find information quickly and improve service in the long term.

Solve routine requests automatically

KAI handles standard requests, relieves your support team and frees up time for more complex issues.

Always context-appropriate answers

Thanks to the USU quality promise, KAI not only provides complete, but also appropriate and correct information.

Quick help via self-service

AI-supported chatbots provide precise answers around the clock—with no waiting times and no ticket creation.

Making knowledge available in a targeted manner

A central, AI-supported knowledge database helps to find information quickly and improve service in the long term.

Solve routine requests automatically

KAI handles standard requests, relieves your support team and frees up time for more complex issues.

Always context-appropriate answers

Thanks to the USU quality promise, KAI not only provides complete, but also appropriate and correct information.

Using AI in IT service management

Nowadays, teams are often faced with the challenge of managing large volumes of data. This makes it difficult to recognize patterns and solve problems at an early stage. As humans can only process data to a limited extent, AI offers valuable support: it automates analyses, recognizes patterns and provides actionable insights. With AI-supported solutions, IT teams resolve faults faster, reduce routine tasks and improve service quality—measurably. This leaves more time for strategic tasks and innovations. That's why we have integrated AI functions directly into our IT service management solutions—so that you can act faster and work more easily.

Dynamically stacked, colorful glass surfaces symbolize how AI intelligently and efficiently supports processes in IT service management.

Managing the flood of data efficiently

AI automatically analyzes large amounts of data, recognizes patterns and immediately delivers actionable insights for your IT teams.

Noticeable improvement in service quality

Automated analyses allow you to solve problems faster, increase stability and improve user satisfaction.

Reduce repetitive tasks

Routine tasks are automated by AI - this saves time and leaves room for strategic issues.

Find the right solution faster

With AI, you can detect errors at an early stage, avoid escalations and significantly reduce the average resolution time.

Managing the flood of data efficiently

AI automatically analyzes large amounts of data, recognizes patterns and immediately delivers actionable insights for your IT teams.

Noticeable improvement in service quality

Automated analyses allow you to solve problems faster, increase stability and improve user satisfaction.

Reduce repetitive tasks

Routine tasks are automated by AI - this saves time and leaves room for strategic issues.

Find the right solution faster

With AI, you can detect errors at an early stage, avoid escalations and significantly reduce the average resolution time.

AI makes IT asset management more efficient

Managing IT resources in hybrid environments is complex: systems must be found, data must be kept correct and costs must be controlled. AI helps to rethink IT asset management: it recognizes patterns in large amounts of data, creates forecasts and provides concrete recommendations. This makes processes such as asset discovery, lifecycle management and licence optimization more efficient and reliable, which is why we are continuously developing our ITAM suite—with smart AI functions that make your daily work easier and more precise.

Shimmering, transparent structures stand for the transparent and automated management of IT assets with AI.

Automatically capture IT assets

AI reliably recognizes and catalogs your assets—for complete transparency in hybrid IT landscapes.

Targeted increase in data quality

Improve the accuracy of your asset data with AI—for more informed decisions and fewer compliance risks.

Measurably reduce license costs

AI analyses usage behavior, identifies potential for optimization and significantly reduces license and SaaS costs.

Intelligent control of ITAM processes

Alarm messages reach exactly the right people—for a fast response and shorter resolution times.

Automatically capture IT assets

AI reliably recognizes and catalogs your assets—for complete transparency in hybrid IT landscapes.

Targeted increase in data quality

Improve the accuracy of your asset data with AI—for more informed decisions and fewer compliance risks.

Measurably reduce license costs

AI analyses usage behavior, identifies potential for optimization and significantly reduces license and SaaS costs.

Intelligent control of ITAM processes

Alarm messages reach exactly the right people—for a fast response and shorter resolution times.

Reduce false alarms in IT monitoring with AI

Constant unnecessary alarms? This puts a strain on IT teams and costs time. If irrelevant alerts predominate, the risk of overlooking real faults increases—with potentially serious consequences. It is important to distinguish between genuine faults and harmless fluctuations. This is the only way to keep your IT reliable and capable of acting. USU Smart Baselining takes the pressure off you. With intelligent baselines and automatic anomaly detection, you avoid false alarms and gain time for the essentials—quickly solving real problems.

Abstract depiction of a digital chart with glowing blue, purple, and yellow lines on a dark background – symbolizing data analysis, IT monitoring, and anomaly detection.

Effectively reduce false alarms

AI reliably distinguishes between real errors and harmless deviations—for less alarm fatigue and more stability.

Detect faults more quickly

Thanks to automatic anomaly detection, problems are identified at an early stage—saving time and reducing the risk of breakdowns.

Targeted relief for IT teams

Smart Baselining reduces the number of irrelevant warnings—your admins can concentrate on the really critical cases.

Increase reliability in operation

With dynamic threshold values, AI ensures precise monitoring—for better performance and maximum operational reliability.

Effectively reduce false alarms

AI reliably distinguishes between real errors and harmless deviations—for less alarm fatigue and more stability.

Detect faults more quickly

Thanks to automatic anomaly detection, problems are identified at an early stage—saving time and reducing the risk of breakdowns.

Targeted relief for IT teams

Smart Baselining reduces the number of irrelevant warnings—your admins can concentrate on the really critical cases.

Increase reliability in operation

With dynamic threshold values, AI ensures precise monitoring—for better performance and maximum operational reliability.

Utilize AI

AI handles the routine—so you put in less effort, save time and stay focused on what really matters.

Boost your customer service with AI

Quick help via self-service

Making knowledge available in a targeted manner

Solve routine requests automatically

Always context-appropriate answers

Quick help via self-service

Making knowledge available in a targeted manner

Solve routine requests automatically

Always context-appropriate answers

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Additional resources

Using AI in IT service management

Managing the flood of data efficiently

Noticeable improvement in service quality

Reduce repetitive tasks

Find the right solution faster

Managing the flood of data efficiently

Noticeable improvement in service quality

Reduce repetitive tasks

Find the right solution faster

You might also be interested in

Matching product

Additional resource

AI makes IT asset management more efficient

Automatically capture IT assets

Targeted increase in data quality

Measurably reduce license costs

Intelligent control of ITAM processes

Automatically capture IT assets

Targeted increase in data quality

Measurably reduce license costs

Intelligent control of ITAM processes

You might also be interested in

Matching products

Additional resources

Reduce false alarms in IT monitoring with AI

Effectively reduce false alarms

Detect faults more quickly

Targeted relief for IT teams

Increase reliability in operation

Effectively reduce false alarms

Detect faults more quickly

Targeted relief for IT teams

Increase reliability in operation

You might also be interested in

Matching product

Additional resource

Products

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