Both human and AI-powered service team members are evaluated on response quality. The challenge for AI intensifies when handling complex information and diverse sources.
Our commitment with KAI is to guarantee 100% response quality, no matter the use case. Every answer is guaranteed to be correct, complete, useful, and consistent. We’re so confident in the quality KAI delivers that we stand behind it with our guarantee.
Our guarantee covers these key aspects of information delivery, whether in self-service or customer support:
Our holistic knowledge management platform centralizes your knowledge from any silo making for outstanding agent and customer experiences. You get the knowledge you need exactly when you need it, in the right format, and through your preferred channel.
Thanks to seamlessly integrated AI, our tool provides precise and reliable answers to every question. Optimize your service processes and offer your customers excellent support.
Without a structured knowledge database, AI cannot realize its potential and can deliver inaccurate results. The knowledge database is the foundation on which successful AI applications in customer service are built.
KAI significantly reduces your editorial workload by automatically checking, creating and translating documents. At the same time, advanced language processing improves communication and ensures smooth collaboration. KAI also automates service processes through autonomous process launches, saving editors and service agents valuable time and increasing customer satisfaction.
Experience a new dimension of efficiency and excellent customer service with KAI.
Use the Knowledge Center as a single source of truth for your service knowledge. Store all knowledge centrally and continuously improve the quality through AI, workflows and feedback. Ensure up-to-date knowledge at the touch of a button.
Increase the efficiency of your customer service with our chatbots. Offer your customers 24/7 accessible communication channels and outstanding customer experience.
Whether via chatbot, in the help center or as a widget - with USU's self-service solutions, your customers receive the right information for their inquiries around the clock.
Get detailed reports that provide key metrics on interactions and search patterns to improve the performance of your agents and the quality of your content.
Knowledge is provided exactly where it is needed in the process in a needs-based and semi-automated manner. Manual searching is no longer necessary, which saves time and increases efficiency.
Knowledge is organized in manageable, reusable blocks. This facilitates access, increases clarity and saves costs.
We guarantee first-class knowledge management through quality assurance and targeted provision. User-friendly processes ensure auditability and collaboration.
Our Chatbot Universe enables a wide range of application scenarios and the use of generative AI and LLMs such as ChatGPT. This offers flexibility and innovative power in customer interaction.
Our solution offers basic data and customized analyses. With 30 years of experience, we improve service across all industries through optimized knowledge management.
With USU KM, you manage your knowledge in a single source of truth. You have the quality of the information, the connected channels and the access rights under control with just one click.
At USU, we believe the real measure of our success is reflected in the achievements of our customers. It's you who drive us to be better, innovate further, and continually enhance our solutions like IT Asset Management and Knowledge Management. Every glowing review and each success story shared is not just feedback—it's a cornerstone of our journey together. Because when you succeed, we do too. Read real reviews from real customers and see how our partnership can transform your business. Together, we'll achieve great things!
Easily integrate USU Knowledge Management into your existing CRM or collaboration platform. Our solution brings knowledge exactly where it is needed, with numerous interfaces for third-party software.
Find out how USU Knowledge Management can easily integrate into your tools today!
Volkswagen provides the highest level of roadside assistance thanks to the integration of USU Knowledge Management in Salesforce CRM.
Learn moreBy introducing USU Knowledge Management and the chatbot, Nespresso has significantly increased customer satisfaction and halved the training time in customer service.
Learn MoreSonja Lünnemann, Knowledge Management Officer at the R+V Service Center
One component of USU Knowledge Management is the Knowledge Community. In our online Knowledge Hub forum you can exchange information with other users on the implementation or application of USU Knowledge Management. In the community you will find...
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