Enterprise Service Management

Our Enterprise Service Management solution builds on the same proven platform as our ITSM tool—tailored to extend powerful service workflows beyond IT. All IT features—such as incident, problem, change and configuration management—remain fully available. This provides a reliable base upon which additional enterprise services are layered, giving you a unified tool for managing all service processes.

Extend asset tracking beyond traditional IT. Thanks to the flexible data model, you can register and manage any kind of asset—from company cars and office furniture to manufacturing equipment. These can then be linked to service processes for smooth end-to-end workflows.

ESM reduces repetitive queries by integrating a knowledge base. This ensures fast, consistent answers to common employee questions, freeing up service staff and improving first-contact resolution rates across departments.

Connect Enterprise Service Management seamlessly with your existing systems. Whether it’s HR software, facility tools or finance platforms, ESM integrates via standard interfaces or APIs to ensure data flows across applications without manual duplication. This allows you to orchestrate end-to-end processes across multiple systems, boosting efficiency and data consistency throughout your enterprise.