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IT Service Alerting

Catch issues early and stay up and running. Our IT alerting helps you detect problems fast and respond automatically to reduce downtime.
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Mobile overview of the USU IT Service Alerting App with display of all and open alarms. The readiness status is displayed including a time stamp.
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Reliable alerting for maximum service availability

Smart on-call planning

Simply plan and manage on-call duty online. Automatic assignments ensure clarity and relief.

Flexible alarm media

Reach your team reliably: via SMS, email, phone, app push or other channels—depending on your needs and the situation.

Safely through escalation levels

If an alarm is not acknowledged, it is automatically escalated to the next contact person. This means that no fault goes unnoticed.

Prioritize alarms efficiently

Set individual priorities for your alarms so that your team can process critical faults more quickly.

Alarm overview with error analysis

Keep an eye on all alarms and analyze causes directly—for fast troubleshooting and sustainable improvements.

Multi-client dashboards

Keep track of all alerting data clearly separated by teams, locations or clients—in one system.

    Fast response and security with IT Service Alerting

    Your advantages: Detect and rectify IT faults faster

    Our specially developed IT alert management is perfectly tailored to our solutions. With our flexible IT alerting, operational teams, service owners and management react quickly, reliably and effectively to disruptions—even before important systems and processes are affected. This significantly reduces your troubleshooting times and ensures the long-term stability of your services.

    Mobile view of the USU IT Alarm Management with display of all and open alarms as well as standby time. Overview for quick reactions to faults.

    Respond immediately to IT faults

    With USU IT Service Alerting, you can reach your teams reliably—regardless of time and place. A variety of alerting media ensures that critical information arrives quickly and in a targeted manner. This ensures the availability of your systems and significantly shortens your response times.

    Supported alarm channels:

    • Voice call (Voice over IP)
    • SMS
    • E-mail
    • Microsoft Teams / Skype for Business
    • Smartphone push
    • USU Alerting App

    Keep your team informed at all times—quickly, flexibly and reliably.

    Mobile view of the USU Alerting App with activated alerting channels for e-mail, SMS and voice message. The alarm sequence and time delays can be configured individually.

    Plan easily and adapt quickly

    With USU IT Service Alerting, you can store your on-call plan directly in the system—clearly structured and customizable at any time. Roles, teams and responsibilities can be flexibly assigned so that it is always clear who will respond in an emergency. Changes can be made quickly and easily during operation.

    Mobile calendar view in USU IT Service Alerting. Shows personal and team on-call times for August. Days with active on-call duty are highlighted in color.

    Stay on top of everything with the IT Alerting App

    With the USU IT Alerting App, your employees receive all important information and alerts directly on their smartphone—in real time. Whether Android or iOS: The app helps you to react quickly and remain capable of acting at all times—even on the move.

    App functions at a glance:

    • Push notifications for immediate alarm messages
    • Alarm overview with status and details
    • Availability of your teams and contacts
    • On-call duty can be viewed at any time
    • Calendar for planning and overview


    So your teams always have an overview—compact, mobile and reliable.

    Mobile filter view of the USU IT Alerting App with options for narrowing down by time period, alert status and processing progress.

    IT Alerting Service from the Cloud—Fast, Simple, Reliable

    The IT alerting service is a powerful managed cloud service for the secure transmission of system alerts—fast, reliable and location-independent. Critical messages reach your team directly via SMS or voice call—to mobile devices or landline phones.

    Supported alarm channels:

    • Voice/voice alerting to landline and mobile networks
    • SMS sending and receiving via secure connections


    This ensures that no alarm goes unnoticed—around the clock and without your own infrastructure.

    Mobile view of alarm devices in USU's cloud-based IT Alerting Service. Shows configurable alerting channels such as e-mail, SMS, Skype and voice message.

    Efficient IT Alerting with AI technology

    Your IT environment is dynamic—your IT monitoring should be too. With smart baselining, you use AI-supported technology that uses historical data to calculate and continuously adjust threshold values on its own. This continuously improves the quality of your alerting. Anomalies are detected at an early stage, false alarms are reduced—and you can concentrate on your core tasks.

    Smart baselining configuration with AI-supported, dynamic threshold values. The AI analyzes historical measured values and automatically adjusts alarm limits to detect anomalies at an early stage.

    "USU won us over—both with a complete solution that met our high standards in the proof of concept and with a constructive, cooperative partnership throughout."

    Andreas Meier

    Project Manager

    Liechtensteinische Landesbank

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    Respond quickly—from anywhere: With alarm management, faults are immediately under control

    Mobile alarm overview of the USU app with display of all and open alarms as well as standby status including time stamp.

    Alarm overview via app:

    Quickly informed, immediately ready

    Mobile calendar view of the USU Alerting App with color-coded duty and on-call times in a monthly overview.

    Duty planning at a glance:

    Coordinate availability easily

    Configuration view for smart baselining with AI-supported analysis. Dynamic threshold values for peaks and frequencies automatically adapt to historical data.

    Smart alerting:

    AI automatically detects anomalies

    Mobile view of the USU Alerting App for managing alerting channels such as e-mail, SMS and voice message. Shows order and status per team member.

    Manage alarm routes:

    Manage alerting routes—reach teams in a targeted manner

    Mobile alarm overview of the USU app with display of all and open alarms as well as standby status including time stamp.
    Mobile calendar view of the USU Alerting App with color-coded duty and on-call times in a monthly overview.
    Configuration view for smart baselining with AI-supported analysis. Dynamic threshold values for peaks and frequencies automatically adapt to historical data.
    Mobile view of the USU Alerting App for managing alerting channels such as e-mail, SMS and voice message. Shows order and status per team member.

    Alarm overview via app:

    Quickly informed, immediately ready

    Duty planning at a glance:

    Coordinate availability easily

    Smart alerting:

    AI automatically detects anomalies

    Manage alarm routes:

    Manage alerting routes—reach teams in a targeted manner

    Effective IT service alerting at a glance

    Flexible control of readiness

    Simply plan your teams online. Shift changes, substitutions or emergency plans can be quickly adapted and updated at any time.

    Wide range of alarm media

    Whether SMS, voice call, email, Microsoft Teams or app push: reach your team reliably on all channels—wherever they are.

    Escalation levels for security

    If an alarm message remains unanswered, it is automatically forwarded to the next contact person—for maximum operational safety.

    Prioritize alarms sensibly

    Assign an urgency level to alarms. This allows your teams to process critical events first and remain efficient even with a large number of alerts.

    Analyze errors quickly

    Maintain an overview: Root cause analyses allow you to detect faults at an early stage and resolve problems more quickly and sustainably.

    Multi-client dashboards

    Organize your alerts clearly according to teams, areas or locations—perfect for complex and dynamic IT environments.

    IT Service Alerting Keeps All Business-Critical Systems Running

    Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR)—the average time it takes to repair a system after an outage.
    Download
    White Paper
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    Get in touch with an expert

    Do you have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.

    Melisa Mujic

    Melisa Mujic

    ITM Community Developer

    We are here to help

    Send us a message

    No matter if you like to partner with USU or just have a few questions.

    Frequently Asked Questions

    What is IT Service Alerting?

    IT Service Alerting ensures that critical IT faults are recognized immediately and the responsible teams are reliably alerted—via various media such as SMS, voice call, email or app push.

    Which alarm media are supported?

    You can reach your team via voice/voice call (landline and mobile), SMS, email, Microsoft Teams, Skype for Business and via the USU Alerting App with push notifications.

    How does on-call planning work?

    Flexible on-call schedules can be stored in the system. Responsibilities can be adjusted at any time so that it is always clear who responds to alarms.

    What happens if an alarm is not confirmed?

    If there is no confirmation, the alarm is automatically forwarded to the next person authorized to escalate. This means that no fault goes unnoticed.

    What is Smart Baselining?

    Smart baselining uses AI to dynamically set thresholds based on historical data and detect anomalies at an early stage. This significantly increases the quality of alerts.

    Is the IT Alerting Service cloud-based?

    Yes, the IT Alerting Service is a managed cloud service that ensures the transmission of alerts via SMS and voice/voice call—without the need for an on-site infrastructure.
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    20 Guest St., Suite 202
    Boston, MA 02135
    Phone: +1 (617) 307-7733

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