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We Are USU
We are empowered by understanding
We help orchestrate complex IT landscapes and develop software solutions that automate IT and service processes while using artificial intelligence to support people in meaningful ways. Our IT management software creates transparency, minimizes risks and helps you realize your full efficiency potential.
We believe that technology not only streamlines processes but also empowers people—so teams can work more efficiently, costs go down and innovation thrives.
Our vision is to make technology better for people. We know that success isn’t just about software—it’s about understanding people and their needs. That’s what we mean by "empowered by understanding," because understanding is the best foundation for decision-making.
What sets us apart
Better together
Deep understanding
All-in-one source
Clear and efficient
Better together
Deep understanding
All-in-one source
Clear and efficient
We set the standard in service
customers worldwide
locations worldwide
years of experience in IT and customer service projects
software and service implementation worldwide
passionate employees who love what they do
countries with active business relationships
Customers love us—and we love our customers
Your satisfaction is our top priority. With every product and service improvement, we help you get the most out of our solutions. You’ll have a dedicated contact person who understands your needs. From onboarding onward, our Customer Success Team is by your side—your go-to team for all topics—so you can focus on what really matters.
Volkswagen
Worldwide roadside assistance with USU.
Colony Brands
75% faster inquiry resolution via improved agent knowledge.
HASOMED
USU boosts efficiency in medical device services.
Vfb Stuttgart
AI chatbot improves VfB Stuttgart's support service.
Innovative technology
Innovative technology
- Low-code/ No-code-platform
- Fast and easy implementation
- 24/7 customer support
- Easy to orchestrate and automate
- Single Source of Truth (SSOT)
