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USU Solution - Manage IT Risks

Keeping IT risks under control

Spot IT risks early and respond with precision—our solutions help you keep your services stable and available.

Reduce risks, strengthen your IT and stay ahead of change

Take control of governance, risk and compliance

Keeping up with governance requirements, software contracts and potential risks is key to running your business smoothly and staying compliant. But many organizations don’t have clear processes. That means risks stay hidden, guidelines get ignored and license violations can get expensive. We help you catch risks early, enforce policies reliably and manage software usage transparently with digital workflows. That’s how you boost security, efficiency and control across your IT.
Take control of governance, risk and compliance – clarity through digital processes. Abstract wave structure representing order and control in complex IT environments. Highlights the importance of policy enforcement, risk prevention and transparent software usage.

Automate governance processes

Use smart tools to enforce guidelines, clearly define responsibilities and simplify audit processes.

Actively manage risks

Identify and evaluate risks automatically in order to avoid failures and rule violations in IT operations in a targeted manner.

Ensuring long-term compliance

Keep track of licenses, guidelines and obligations and meet requirements such as NIS-2 or DORA.

IT assets under control

Manage your software and hardware assets centrally and seamlessly for greater transparency, efficiency and security.

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GRC Management

Manage all your IT service GRC needs in one place—including compliance with NIS-2 and DORA.

How it works
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Software Asset Management

Get clear license insights and manage your full software portfolio, from on-prem and cloud to hybrid, with our specialized SAM suite.

How it works
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Hardware Asset Management

Track and manage your hardware assets across the full lifecycle to boost security, efficiency and compliance.

How it works

Additional resources

On-Demand Webinar
Watch webinar (German only)

Successful Strategies for DORA & NIS2

Join our webinar to learn the latest requirements and best practices for DORA and NIS2.

White Paper
Read more

Unlock the Power of Trustworthy Data in IT Asset Management

See why high-quality data is key to ITAM success—and get tips to cut SaaS spend on large accounts like M365.

Strengthen your IT security with focus

When software stops getting updates, security gaps open and your company becomes vulnerable. Even with modern protections in place, risks remain. By analyzing your IT landscape, optimizing where it matters and actively managing vulnerabilities, you can strengthen your systems for the long haul. We support you with solutions that create transparency and help secure your IT environment with confidence.
Targeted IT security – visualization of greater transparency in your IT landscape. Abstract blue shapes symbolizing interconnected systems and agile protection layers. The visual emphasizes the goal of identifying and closing security gaps effectively.

Avoid security gaps through transparency

Only those who know their IT assets can correctly assess risks. A complete overview is the basis for IT security.

Targeted replacement of outdated software

Detect outdated software components and reliably secure your system with the latest supported versions.

Actively manage weak points

Find and prioritize security gaps in your IT—automated, traceable and integrated into your processes.

Data basis for reliable decisions

Rely on consistent IT asset data to minimize risks and take sound IT security measures.

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IT Asset Portfolio Management

Manage all your IT assets in one place with flexible structures and reliable data for better security and efficiency.

How it works

Additional resources

White Paper
Read more

IT Visibility for Cyber Security

Explore how your SAM team can reduce cybersecurity risks and close vulnerability gaps across your organization.

On-Demand Webinar
Watch webinar

Unleash the Potential of IT Asset Portfolio Management

Watch our playbook to turn your software landscape into a scalable, agile and secure powerhouse.

Roll out IT changes smoothly and securely

IT changes can seriously impact your system performance. According to Gartner, 85% of disruptions come from IT changes. The top causes? Unclear dependencies between technical components and underestimated risks. Many organizations also lack a solid change management process. That’s why every change should start with a clear view of all dependencies and a realistic risk assessment. High-risk changes need careful review by a change advisory board—only then should you move forward. We help you roll out IT changes smoothly and securely.
Implement IT changes safely – digital transparency enables control. Visual of code and system data symbolizing complex IT environments. The focus is on understanding dependencies and evaluating risks before changes are made.

Recognize risks at an early stage

Analyze technical dependencies and identify potential problems before they have an impact.

Targeted control of changes

Use established change management processes to implement changes in a controlled and comprehensible manner.

Securely integrate teams

Involve all relevant teams at an early stage in order to pool knowledge and jointly minimize risks.

Making well-founded decisions

Hand over high-risk changes to a CAB and make sure that every decision is well prepared.

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IT change and configuration management (CMDB)

Keep IT running smoothly by securing your change management process.

How it works

Additional resources

White Paper
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Configuration Management Database (CMDB)

Get practical tips for a successful CMDB roll-out and learn what really matters.

Stay on top of your business-critical applications

IT outages can happen to any company—whether from tech issues, human error or cyberattacks. What matters is how fast you respond. With our integrated alerting system, you can notify ops teams, service managers and leadership instantly—anytime, anywhere. Paired with USU Service Monitoring, USU IT Service Alerting keeps watch on your service availability and performance around the clock. That means you catch issues early, prevent outages and stay on track with your SLA targets.
Abstract representation of IT service monitoring: A pink sphere moves through blue concentric circles – symbolizing fast alerting and monitoring of business-critical applications to prevent IT outages.

Alerting within seconds

Critical faults are detected immediately and automatically forwarded to the responsible team—everywhere and in real time.

Avoid service failures

Avoid service failures

Business-critical issues in view

Keep a reliable focus on central applications for stable services and greater operational reliability.

Mobilize IT teams in a targeted manner

Alarm messages reach exactly the right people for a fast response and shorter resolution times.

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Service Monitoring

Take control of IT quality and risk. Monitor your services, track dependencies and keep everything running smoothly.

How it works
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IT Service Alerting

Get instant alerts and respond fast. Protect key systems, cut downtime and keep your IT running smoothly and securely.

How it works

Additional resources

White Paper
Read more

Service Monitoring in the Cloud Age

Track all service components and dependencies while flexibly managing hybrid IT—automatically and in the cloud.

White Paper
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Reliable Alerting in the Event of IT Faults

Professional IT alarm management helps your team respond fast, reduce downtime and cut repair times with reliable, proactive alerts.

"Over the years, the use of USU applications in the area of fault management has led to a continuous increase in quality and extraordinarily high operational stability—without these systems, efficient data center operation would be inconceivable."

Olaf Sengestack

Service Level Management

Dataport

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Boston, MA 02135
Phone: +1 6179774167

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