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Solutions
  • Solutions

    USU Solution - Manage Cloud
    Manage CloudEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Optimize IT Costs
    Optimize IT CostsGet cost transparency and make sure you don't overspend.
    USU Solution - Manage IT Risks
    Manage IT RisksActively manage your risks and prevent critical incidents.
    USU Solution - Maximize IT Efficiency
    Maximize IT EfficiencyBoost efficiency with standardization and automation.
    USU Solution - Optimize Customer Service
    Optimize Customer ServiceAutomate to deliver more with less.
    USU Solution - Improve Employee Experience
    Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Utilize AI
    Utilize AIUnlock the potentials of AI in your enterprise.
    usu_itsm_itfm_gartner_LP-Header_1920x1080px

    2025 Gartner® Market Guide for IT Financial Management Tools

    Smarter Decisions Start With Clear IT Cost Transparency

Products
  • Products

    IT Service Management

    Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

    IT Service Desk
    All-in-one, modular solution for your IT.
    IT Self-Service
    Innovative solutions for IT support.
    IT Service Catalog & SLA
    Provide services to your customers.
    IT Asset Management
    Reduce costs & IT risks, stay compliant.
    IT Change & Configuration Management (CMDB)
    Overview of your IT infrastructure.
    IT Service Portfolio & Design
    Manage IT services over their entire lifecycle.
    IT Project Portfolio Management
    Gain control of your IT landscape.
    Governance, Risk & Compliance
    Enforce your IT strategy & reduce risks.
    IT Financial Management
    Plan, deliver, manage your IT services.
    Enterprise Service Management
    Build an intelligent digital workplace.
    IT Asset Management

    Smart IT Management: Lower Costs, Minimize Risk.

    IT Asset Inventory
    Full transparency across all IT assets.
    IT Asset Portfolio Management
    Optimize your IT asset portfolio.
    IT Asset Supplier & Contract Management
    Manage the lifecycle of your IT assets.
    IT Asset Cost Transparency
    Transparency of your IT asset costs.
    Hardware Asset Management
    Security, efficiency and compliance.
    SAM for Saas
    Gain visibility and optimize your SaaS subscriptions automatically.
    SAM for Clients & Datacenter
    AI-driven license management.
    SAM for SAP® Software
    Reduce SAP license costs.
    ITAM Managed Services
    Expert support for efficient, secure software licensing.
    Software Asset Management
    Cut costs and reduce risks with USU's proven ITAM software.
    Customer Service Knowledge Management

    More than just a knowledge base.

    Knowledge Center
    Knowledge management that works your way.
    Knowledge Self-Service
    The response to modern customer needs.
    Chatbot
    Scale self-service with intelligent chatbots & 24/7 service.
    Knowledge Analytics
    Simple and fast reporting.
    AI Agents
    Boost productivity with AI agents that create, validate and deliver knowledge.
    Knowledge Integrations
    Seamless access to your knowledge.
    IT Monitoring

    One Platform to Monitor Your Entire IT Infrastructure.

    IT Event Management
    360° IT Monitoring with Event Correlation & SLA Optimization.
    System Monitoring
    Automated operation of your entire IT infrastructure.
    Cloud Monitoring
    Efficient Cloud Monitoring for Apps, Services & Processes.
    Container Monitoring
    Stable IT Services Through Smart Microservice Management.
    End-to-End Monitoring
    Enhance IT Service Quality for a Better User Experience.
    Service Monitoring
    Automated Monitoring for Secure, High-Performance Services.
    IT Service Alerting
    Reduce outages and downtimes with professional IT alarm management.
    Professional Services
    Expert insights from the people who created the solution.
    FinOps

    Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

    What is FinOps?
    Unifying Finance & Operations in IT.
    What is BYOL?
    How to Optimize Pre-existing Cloud Licenses.
    SaaS Management

    Understand and make the most of your cloud software.

    What is SaaS Management?
    Tame your SaaS chaos—why SaaS management matters.
    10 Ways to Master SaaS Contract Management
    An essential guide with best practices.
    usu-service-management_ai-features_1920x1080px

    AI-Agents for ITSM

    Revolutionize ITSM with AI Agents that automate ticket routing, speed up incident resolution, and elevate user and agent experiences.

    More information
    What is ITSM?
    What is ITIL?
    Cyber Resilience Act
Our Customers
Why USU
  • Why USU

    Company
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    Careers at USU
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    Customer Portal
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    Find a Partner
    Become a Partner
    Partner Portal
    Marketplace
    Sustainability & CSR
    Sustainability
    Whistleblower System
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    IT Financial Management at Bosch

    Bosch restructured IT services and introduced transparent cost control with USU.

Resources
  • Resources

    Resources
    News
    Blog
    Trainings
    Training Courses
    Training Classes
    2025-02-12_usu_forrester-wave-2025-q1_lp-header_1920x1080px

    The Forrester Wave™: Software Asset Management Solutions, Q1 2025

    The Best SAM Providers in 2025

Contact

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News

USU Unveils New Customer-Centric Brand Identity

Wednesday, June 25, 2025
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News

USU will be an Exhibitor at the Gartner® IT Infrastructure, Operations & Cloud Strategies Conference (IOCS) 2024

Tuesday, June 17, 2025
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News

Press Review

Tuesday, June 17, 2025
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News

USU named in the 2024 Gartner® Avoid These Licensing and Pricing Pitfalls When Negotiating SAP Deals research

Tuesday, June 17, 2025
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News

USU Mentioned in Gartner® 2024 Avoid These Licensing and Pricing Pitfalls When Negotiating Oracle Deals Report

Tuesday, June 17, 2025
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News

QKS Group has named USU a technology leader in their 2024 SPARK Matrix™ analysis of the Software Asset Management (SAM) Tools market.

Tuesday, June 17, 2025
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News

USU wins global provider of automotive services as new SaaS customer

Tuesday, June 17, 2025
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News

USU gained verified SAM tool vendor status for Oracle E-Business Suite

Tuesday, June 17, 2025
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News

Global Analyst Firm Recognizes USU as a "Strong Performer" in Knowledge Management Solutions

Tuesday, June 17, 2025
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News

Highlights of USU World 2025 – “Where High-Tech Turns Upside Down!”

Thursday, June 12, 2025
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News

USU Once Again Recognized as a Market Leader in IT and Enterprise Service Management

Tuesday, May 27, 2025
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News

USU Recognized in the 2025 Gartner® Market Guide for IT Financial Management Tools

Monday, May 26, 2025
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USU GmbH
Spitalhof
71696 Möglingen
Tel.: +49 714 14867 0

USA
USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135
Phone: +1 (617) 307-7733

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