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Solutions
  • Solutions

    USU Solution - Manage Cloud
    Manage CloudEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Optimize IT Costs
    Optimize IT CostsGet cost transparency and make sure you don't overspend.
    USU Solution - Manage IT Risks
    Manage IT RisksActively manage your risks and prevent critical incidents.
    USU Solution - Maximize IT Efficiency
    Maximize IT EfficiencyBoost efficiency with standardization and automation.
    USU Solution - Optimize Customer Service
    Optimize Customer ServiceAutomate to deliver more with less.
    USU Solution - Improve Employee Experience
    Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Utilize AI
    Utilize AIUnlock the potentials of AI in your enterprise.
    usu_itsm_itfm_gartner_LP-Header_1920x1080px

    2025 Gartner® Market Guide for IT Financial Management Tools

    Smarter Decisions Start With Clear IT Cost Transparency

Products
  • Products

    IT Service Management

    Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

    IT Service Desk
    All-in-one, modular solution for your IT.
    IT Self-Service
    Innovative solutions for IT support.
    IT Service Catalog & SLA
    Provide services to your customers.
    IT Asset Management
    Reduce costs & IT risks, stay compliant.
    IT Change & Configuration Management (CMDB)
    Overview of your IT infrastructure.
    IT Service Portfolio & Design
    Manage IT services over their entire lifecycle.
    IT Project Portfolio Management
    Gain control of your IT landscape.
    Governance, Risk & Compliance
    Enforce your IT strategy & reduce risks.
    IT Financial Management
    Plan, deliver, manage your IT services.
    Enterprise Service Management
    Build an intelligent digital workplace.
    IT Asset Management

    Smart IT Management: Lower Costs, Minimize Risk.

    IT Asset Inventory
    Full transparency across all IT assets.
    IT Asset Portfolio Management
    Optimize your IT asset portfolio.
    IT Asset Supplier & Contract Management
    Manage the lifecycle of your IT assets.
    IT Asset Cost Transparency
    Transparency of your IT asset costs.
    Hardware Asset Management
    Security, efficiency and compliance.
    SAM for Saas
    Gain visibility and optimize your SaaS subscriptions automatically.
    SAM for Clients & Datacenter
    AI-driven license management.
    SAM for SAP® Software
    Reduce SAP license costs.
    ITAM Managed Services
    Expert support for efficient, secure software licensing.
    Software Asset Management
    Cut costs and reduce risks with USU's proven ITAM software.
    Customer Service Knowledge Management

    More than just a knowledge base.

    Knowledge Center
    Knowledge management that works your way.
    Knowledge Self-Service
    The response to modern customer needs.
    Chatbot
    Scale self-service with intelligent chatbots & 24/7 service.
    Knowledge Analytics
    Simple and fast reporting.
    AI Agents
    Boost productivity with AI agents that create, validate and deliver knowledge.
    Knowledge Integrations
    Seamless access to your knowledge.
    IT Monitoring

    One Platform to Monitor Your Entire IT Infrastructure.

    IT Event Management
    360° IT Monitoring with Event Correlation & SLA Optimization.
    System Monitoring
    Automated operation of your entire IT infrastructure.
    Cloud Monitoring
    Efficient Cloud Monitoring for Apps, Services & Processes.
    Container Monitoring
    Stable IT Services Through Smart Microservice Management.
    End-to-End Monitoring
    Enhance IT Service Quality for a Better User Experience.
    Service Monitoring
    Automated Monitoring for Secure, High-Performance Services.
    IT Service Alerting
    Reduce outages and downtimes with professional IT alarm management.
    Professional Services
    Expert insights from the people who created the solution.
    FinOps

    Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

    What is FinOps?
    Unifying Finance & Operations in IT.
    What is BYOL?
    How to Optimize Pre-existing Cloud Licenses.
    SaaS Management

    Understand and make the most of your cloud software.

    What is SaaS Management?
    Tame your SaaS chaos—why SaaS management matters.
    10 Ways to Master SaaS Contract Management
    An essential guide with best practices.
    usu-service-management_ai-features_1920x1080px

    AI-Agents for ITSM

    Revolutionize ITSM with AI Agents that automate ticket routing, speed up incident resolution, and elevate user and agent experiences.

    More information
    What is ITSM?
    What is ITIL?
    Cyber Resilience Act
Our Customers
Why USU
  • Why USU

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    Find a Partner
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    Partner Portal
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    Sustainability & CSR
    Sustainability
    Whistleblower System
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    IT Financial Management at Bosch

    Bosch restructured IT services and introduced transparent cost control with USU.

Resources
  • Resources

    Resources
    News
    Blog
    Trainings
    Training Courses
    Training Classes
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    The Forrester Wave™: Software Asset Management Solutions, Q1 2025

    The Best SAM Providers in 2025

Contact

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News

USU listed in the Gartner® Market Guide for Customer Service Knowledge Management Systems

Tuesday, July 9, 2024
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News

USU wins Essener Systemhaus as a customer for software license management

Thursday, June 20, 2024
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News

USU Optimizes SAP Licenses for International Automation Group

Tuesday, June 18, 2024
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News

USU Secures Additional Contracts from Two System Integrators in IT Service Management

Thursday, April 11, 2024
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News

USU is positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions

Tuesday, April 9, 2024
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News

USU Offers Starter Pack for Professional IT Service Management

Thursday, April 4, 2024
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News

USU Equips US Financial Services Provider with Software Asset Management Solution

Wednesday, April 3, 2024
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News

Cloud Management in Strategic Focus: USU Joins the FinOps Foundation

Wednesday, March 27, 2024
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News

USU Software Asset Management Awarded by ITAM Review in Three Categories

Thursday, January 18, 2024
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News

USU Secures Sysmex as First Japanese Customer for Knowledge Management

Tuesday, January 16, 2024
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News

German Federal Employment Agency commissions USU for TEBIT project

Wednesday, January 10, 2024
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News

USU Wins American VoIP Company as New Customer for Knowledge Management

Thursday, December 7, 2023
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USU GmbH
Spitalhof
71696 Möglingen
Tel.: +49 714 14867 0

USA
USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135
Phone: +1 (617) 307-7733

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  • Products
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