Customer Service Center

Smart knowledge services for your solutions
usu_header-customer-success-center_2560x800px (1)

Where everything is just a click away: Log in to USU KnowledgeHub

Whatever stage you are at: Our Customer Service Center accompanies you on your way, a team and a portal—the USU KnowledgeHub—are at your disposal. Do you have a question? Find answers in our U Know It, ask a colleague in a discussion forum or get help from our U Support team. Do you need training for new colleagues or a deeper insight? Our Learning Universe offers a rich portfolio of learning options. Are you interested in a solution area that you are not yet using? Our U Demo gives you access while you talk to our representatives.

customer-service-center_wheel

Customer service center

Support

KnowledgeHub is the support hub for all our customers and products. Find the right answer in just a few clicks with our self services or the right contact person in our U Support team.

Manuals

Of course, online help is directly available in all our applications. If you are not familiar with one of our products, you can access all online help, PDF downloads etc. here.

Knowledge

Our support doesn't stop at the manuals. Our own knowledge base provides you with comprehensive knowledge on our topics such as ITSM, SAM, monitoring, knowledge, AI, etc. All in one place. All in one place.

Demo

You are not yet using all our solutions? Then you can use the portal to gain access to our various solutions. Your personal contact will be happy to assist you. A short request is all it takes.

Community

What are others actually doing in terms of knowledge management, IT service management or other subject areas? In our online community, you can meet other customers, exchange ideas and learn from each other.

U Cloud

If you use our cloud services, you will find access to all your products and instances here.

Learning

Our learning platform gives you access to all our learning opportunities: All topics, all courses and knowledge modules, learning paths for beginners through to specialists in your field.